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Flash

Corporate expense management via prepaid card

Analista de Customer Success - Onboarding de clientes

Customer SuccessConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilHybrid

About the Job

Requirements

  • Knowledge of SaaS platforms.
  • Strong verbal and written communication skills, including the ability to give presentations and lead meetings.
  • Organization and the ability to manage multiple accounts simultaneously.
  • Analytical and consultative ability to understand customer needs and make decisions.
  • Proactivity, empathy, and a focus on problem-solving.
  • Curiosity and willingness to learn.
  • Receptiveness to feedback.

Responsibilities

  • Conduct comprehensive platform training so customers understand all features of their contracted product.
  • Prepare materials, schedules, and resources for onboarding sessions.
  • Guide customers on best practices and help them become familiar with the platform’s workflows and processes.
  • Plan, organize, and monitor each customer’s implementation schedule, ensuring it is completed.
  • Serve as the point of contact among the customer, sales, and internal teams to ensure the agreed scope is delivered.
  • Monitor risks, align expectations, and ensure key implementation milestones are achieved.
  • Manage a portfolio of new customers in their initial phase, conducting regular follow-ups and check-in meetings.
  • Monitor success indicators to ensure engagement, adoption, and continued platform usage.
  • Identify customer difficulties, direct solutions, and ensure the customer achieves expected results during ramp-up.
  • Promote recurring platform usage and prepare a smooth transition to the Customer Success team.

About the Company

Flash

Corporate expense management via prepaid card

Flash is a Brazilian platform that provides a multi-benefit prepaid corporate card and expense-management solution. It centralizes meal, food, mobility, and cultural allowances in one system, giving employees autonomy over corporate expenses while cutting back on administrative workload for employers. The platform works through a prepaid corporate card connected to a unified interface for managing expenses, with a simple recharge flow and spending controls that can be adjusted to team needs. Revenue comes from fees for using the platform and the corporate cards. Flash differentiates itself by offering an integrated, interactive platform that consolidates multiple employee benefits into a single solution, emphasizing practicality, flexibility, and bureaucracy reduction for Brazilian companies of all sizes. The company’s goal is to simplify and scale corporate expense management and benefits in Brazil, improving employee empowerment and operational efficiency for its clients.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$157.6M
Headquarters
São Paulo, Brazil
Founded
2019

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