Front Office Manager

Job Description

About The Role:

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
• Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
• Lead, coach and develop a high-performing team while embedding Accor's Heartist values and culture
• Foster a positive, collaborative and guest-focused team environment
• Ensure all emergency communication and safety procedures are understood, maintained and followed

Qualifications

About You:

• You'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role
• A solid foundation in hotel operations, backed by at least five years' experience within Front Office
• Strong operational knowledge of Front Office procedures and Opera PMS
• Experience in forecasting, budgeting, and revenue management principles
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence
• A confident and approachable leader who can motivate, engage and inspire high-performing teams
• Exceptional communication skills, with a passion for coaching and developing others
• Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences
• Highly organised, tech-savvy, and driven by continuous improvement and efficient ways of working 
• Flexibility to work a variety of shifts, including weekends, evenings and public holidays

Additional Information

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones

We are unable to provide sponsorship for this role, so Australian working rights are required.