Client Engagement Officer - AML Middle Office

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Description Summary

Client Engagement Officer support AML (Anti-Money Laundering) reviews within the Affluent Client Group (ACG). This role focuses on coordinating client outreach, managing information requests, and ensuring timely and compliant communication between Relationship Managers (RMs), clients, and internal stakeholders. The successful candidate will play a key role in ensuring smooth execution of AML reviews, with strong attention to detail, clear communication, and adherence to regulatory standards.

Key Responsibilities

• Coordinate and execute client outreach for AML reviews (email, follow-ups, letters) using approved templates
• Ensure a professional and customer-sensitive tone
• Prepare, track, and validate RFIs (OGR, RBR, ODD), ensuring completeness before submission to AML
• Preparer and Monitor timelines, follow up on outstanding items, and meet SLA requirements
• Perform initial completeness checks on client-submitted documents
• Escalate delays, gaps, or risks in client responses or documentation
• Ensure alignment between business requirements and compliance expectations
• Ensure all communications and documents comply with AML/KYC policies and governance standards
• Maintain clear audit trails of all outreach and submissions
• Support audits by providing required records and evidence
• Use standard RFI templates and tracking tools (e.g., Excel trackers)
• Identify process gaps and support improvements to templates, playbooks, and workflows

Experience

• Minimum 2–4 years of experience in banking, AML/KYC, operations, or client servicing roles
• Experience in AML reviews, customer outreach, or documentation handling is preferred

Skills & Competencies

• Strong written and verbal communication skills (clear, structured, client-friendly)
• Good understanding of AML/KYC processes and documentation expectations
• High attention to detail and ability to manage multiple cases
• Strong follow-up and coordination skills to manage timelines and stakeholders
• Comfortable using Excel, Outlook, and workflow/tracking tools

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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