H

HighRadius

AI-driven SaaS for order-to-cash

Forward Deployed Architect 2

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

  • Ability to identify technology and process improvements and drive customer business outcomes.
  • Ability to conduct deep-dive observations of client finance workflows and identify friction points and bottlenecks.
  • Ability to design and execute adoption playbooks to drive user engagement and embed the AI platform in client finance operations.
  • Ability to lead monthly operational committee meetings with client subject matter experts and review health metrics and tactical progress.
  • Ability to prepare executives for steering committees and present data-driven value narratives.
  • Business acumen to prioritize client requests and technical enhancements, negotiate with client managers, and focus resources on high-impact changes.
  • Ability to align client requests with the core product vision and prevent scope creep while maintaining scalability over customization.
  • Ability to manage stakeholders across Product, Engineering, and Consulting to resolve high-impact escalations.
  • Ability to serve as a trusted advisor and lead meetings with finance directors, managers, and subject matter experts.
  • Ability to perform data analysis and design and reconfigure agents to deliver customer value.
  • Ability to use a value-versus-complexity matrix to identify solutions and solve problems.
  • Bias for action, strong ownership of customers and customer projects, and ability to work in a fast-paced SaaS environment.

Responsibilities

  • Identify opportunities to improve technology and processes and work with customers to drive business outcomes, such as reducing days sales outstanding and increasing automatic match rates.
  • Observe client finance workflows in depth to identify friction points and bottlenecks.
  • Design and execute playbooks that increase user engagement and establish the AI platform as a core part of client finance operations.
  • Lead monthly meetings with client subject matter experts to review health metrics and tactical progress.
  • Prepare executives for steering committees and communicate a data-driven narrative of value delivered.
  • Prioritize client requests and technical enhancements, negotiate with client managers, and direct resources toward changes with the greatest impact.
  • Align client requests with the core product vision to prevent scope creep and prioritize scalable solutions over customization.
  • Coordinate internal Product, Engineering, and Consulting resources to resolve high-impact escalations.
  • Lead critical-issue war rooms, own resolution timelines, and develop post-mortem strategies to prevent recurrence.
  • Analyze data and design and reconfigure agents to deliver customer value.

About the Company

HighRadius

AI-driven SaaS for order-to-cash

HighRadius provides cloud-based, AI-driven automation for finance operations, focusing on order-to-cash and treasury management. Its SaaS platform includes modules like Collections Cloud, Credit Cloud, Deductions Cloud, and Cash Application Cloud that automate tasks such as collections, credit management, deductions, and cash posting, while its AI engine offers predictive insights and a virtual assistant to speed daily work. The solution targets large enterprises, including Fortune 1000 companies, with an integrated end-to-end automation suite and ongoing professional services and support. Its goal is to improve financial process efficiency, cash flow, and accuracy by automating repetitive tasks and delivering actionable insights.

Company size
1,001-5,000
Company stage
Series C
Total funding
$475M
Headquarters
Houston, TX
Founded
2006

Recently Posted Jobs

Explore more opportunities at HighRadius

See more jobs