Full-Time

Senior Analyst

Customer Journey Optimization

Confirmed live in the last 24 hours

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Senior

Company Historically Provides H1B Sponsorship

Boston, MA, USA

Hybrid position requiring in-office work Monday - Thursday.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
SQL
Tableau
Looker
Excel/Numbers/Sheets
Requirements
  • BA or BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred, but not required
  • Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
  • Intermediate understanding of statistics and how to interpret different outputs across various data science models
  • Strong written and verbal communication skills including the ability to translate sophisticated analyses into a logical, convincing business narrative
  • Affinity for working with data and resourcefulness in situations where clean data and/or complete information is not available or time to develop a solution is limited
  • Cross-functional collaboration experience with demonstrated examples of business
  • Adeptness at creating easy-to-understand visualizations to tell a business story based on complex data
Responsibilities
  • Translate high-level business problems into concrete work streams that can be answered using data-driven modeling and analysis
  • Conduct internal deep dives to understand customer and agent pain points and opportunity areas
  • Keep up-to-date with industry trends, competitor behavior, and new product ideas to benchmark Wayfair Service and identify ways to improve Wayfair’s Service offering
  • Partner with cross-functional business stakeholders to identify, analyze, and implement initiatives that allow us to more effectively operate our Customer Service Operations
  • Manage multiple work streams at once given large scope
  • Lead and own projects and ensure that they are seen to completion
  • Present your analysis with clear recommendations to stakeholders and senior leadership
  • Apply an impact-focused, entrepreneurial lens to proactively identify, develop, and implement business and process improvement initiatives that capture operational benefits across all aspects of Wayfair’s CS
  • Use analytical and quantitative skills to work with large and complex datasets, analyze vague problem statements, build custom analytical decision models, and develop recommendations to guide business decisions
  • Develop data visualizations, including reports, dashboards, and analysis using BI solutions to translate data insights into an easily digestible manner
  • Demonstrate strong motivation and ability to develop and continuously improve business and analysis processes to keep pace with the rapid growth and scale of Wayfair’s operations

Wayfair specializes in selling home goods through its e-commerce platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets for customers ranging from homeowners to interior designers. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing it to provide a large selection of items without managing extensive inventory. Wayfair earns revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive product range includes items like smart kitchen appliances, ensuring it meets diverse customer needs. Wayfair stands out from competitors by being a one-stop shop for home-related products, enhancing the shopping experience with appliance packages and curated collections. The company's goal is to simplify the home shopping process for customers by offering a comprehensive selection of goods.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

1%

1 year growth

14%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's new loyalty program could increase customer retention and repeat purchases.
  • The opening of brick-and-mortar stores may attract new customers and boost brand visibility.
  • Growing demand for sustainable products presents an opportunity for Wayfair to expand its offerings.

What critics are saying

  • Increased competition from traditional retailers entering the online space could impact market share.
  • Rising logistics and shipping costs may affect Wayfair's profit margins.
  • Potential supply chain disruptions from geopolitical tensions could hinder product availability.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through its marketplace model.
  • The company provides curated collections and appliance packages for a simplified shopping experience.
  • Wayfair's AR technology enhances online shopping by allowing product visualization in customer spaces.

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