Full-Time

Senior Analyst

Customer Journey Optimization

Confirmed live in the last 24 hours

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Senior

Company Historically Provides H1B Sponsorship

Boston, MA, USA

Hybrid role requiring in-office presence Monday - Thursday.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
SQL
Tableau
Looker
Data Analysis
Excel/Numbers/Sheets
Requirements
  • BA or BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred, but not required
  • Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
  • Intermediate understanding of statistics and how to interpret different outputs across various data science models
  • Passionate about tackling complex business problems including problem definition, analytical model building, and presentation of business insights to peers, stakeholders, and senior leadership
  • Strong written and verbal communication skills including the ability to translate sophisticated analyses into a logical, convincing business narrative
  • Affinity for working with data and resourcefulness in situations where clean data and/or complete information is not available or time to develop a solution is limited
  • Cross-functional collaboration experience with demonstrated examples of business
  • Adeptness at creating easy-to-understand visualizations to tell a business story based on complex data
Responsibilities
  • Translate high-level business problems into concrete work streams that can be answered using data-driven modeling and analysis
  • Conduct internal deep dives to understand customer and agent pain points and opportunity areas
  • Keep up-to-date with industry trends, competitor behavior, and new product ideas to benchmark Wayfair Service and identify ways to improve Wayfair’s Service offering
  • Partner with cross-functional business stakeholders to identify, analyze, and implement initiatives that allow us to more effectively operate our Customer Service Operations
  • Manage multiple work streams at once given large scope
  • Lead and own projects and ensure that they are seen to completion
  • Present your analysis with clear recommendations to stakeholders and senior leadership
  • Apply an impact-focused, entrepreneurial lens to proactively identify, develop, and implement business and process improvement initiatives that capture operational benefits across all aspects of Wayfair’s CS
  • Use analytical and quantitative skills to work with large and complex datasets, analyze vague problem statements, build custom analytical decision models, and develop recommendations to guide business decisions
  • Develop data visualizations, including reports, dashboards, and analysis using BI solutions to translate data insights into an easily digestible manner
  • Demonstrate strong motivation and ability to develop and continuously improve business and analysis processes to keep pace with the rapid growth and scale of Wayfair’s operations

Wayfair specializes in selling home goods through its online platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets for customers ranging from homeowners to interior designers. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing it to provide a large selection of items without needing to manage extensive inventory. Revenue is generated through product sales and advertising fees from suppliers promoting their products on the site. Wayfair's extensive product range includes smart kitchen appliances and curated collections, making it a convenient one-stop shop for home-related needs. Its goal is to simplify the shopping experience for customers looking to improve their homes.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

2%

1 year growth

14%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into brick-and-mortar stores targets luxury customers preferring in-person shopping.
  • New loyalty program could enhance customer retention and repeat purchases.
  • Black Friday Sneak Peek Sale may boost sales with up to 70% discounts.

What critics are saying

  • COO Thomas Netzer's departure may disrupt operations and strategic direction.
  • Closing a returns center could impact customer satisfaction and return processing.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through its marketplace model.
  • The company provides smart home-compatible appliances, catering to tech-savvy consumers.
  • Wayfair's curated collections simplify decision-making for home improvement projects.

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