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Full-Time

Trust & Safety Policy Development Manager

Updated on 10/3/2024

Lyft

Lyft

10,001+ employees

Ride-sharing platform connecting drivers and passengers

Automotive & Transportation
Consumer Goods

Compensation Overview

$124.6k - $155.8kAnnually

+ Equity Offering + Bonus

Expert

Nashville, TN, USA

Hybrid schedule requiring in-office presence 3 days per week.

Category
Management Consulting
Consulting
Required Skills
Communications
Management
Public Policy
Requirements
  • 10+ years of experience in Trust & Safety, Policy Development, or a related role within a technology, marketplace, transportation, or regulatory environment.
  • Proven track record of developing and implementing effective policies, with a strong understanding of safety principles and risk management.
  • Excellent analytical skills, with the ability to leverage data and metrics to drive informed decision-making.
  • Strong communication and interpersonal skills, including experience in stakeholder engagement and advocacy.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and driving results under tight deadlines.
Responsibilities
  • Lead the development and implementation of Lyft's Trust & Safety policies, focusing on areas such as rider and driver safety, community guidelines, and incident response protocols.
  • Collaborate closely with cross-functional teams including Legal, Product, Public Policy, Risk, and Communications, to ensure policy alignment and operational effectiveness.
  • Ensure Lyft’s Trust & Safety policies are trauma informed.
  • Build and maintain relationships with internal stakeholders and external partners, including industry associations, government agencies, and community organizations.
  • Advocate for Lyft’s Trust & Safety initiatives in regulatory and policy discussions, influencing industry standards and best practices.
  • Lead a team of policy specialists who own the development and implementation of safety policies at Lyft and set success criteria and deliverables.
  • Establish industry best practices for policy development in on- and offline marketplaces at Lyft and apply change management excellence to create cross-functional buy-in.
  • Conduct thorough research and analysis to identify emerging safety trends and risks, integrating data-driven insights into policy creation.
  • Proactively assess risks to Lyft's platform and users, developing strategies to mitigate potential harm and enhance safety measures.
  • Monitor industry developments and regulatory changes related to trust and safety, advising leadership on potential impacts and necessary adaptations.
  • Communicate policy updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
  • Prepare and present reports on policy impact, performance metrics, and incident trends to inform strategic decision-making.

Lyft connects passengers with drivers through a mobile app, primarily serving urban commuters, students, and tourists in the United States and Canada. The platform offers various ride options, including standard, luxury, and shared rides, catering to different customer preferences. Drivers use their own vehicles to provide services, and Lyft earns revenue by taking a commission from each ride fare. In addition to car rides, Lyft also provides bike and scooter rentals, and has a subscription service called Lyft Pink that offers benefits for a monthly fee. The company emphasizes safety and community guidelines to ensure a secure experience for users, while also supporting drivers with flexible payment options. Lyft's goal is to provide reliable transportation solutions while exploring self-driving technology and maintaining a diverse revenue stream.

Company Stage

IPO

Total Funding

$4.8B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

5%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Lyft's exploration of self-driving technology positions it at the forefront of innovation in the transportation sector.
  • The company's flexible payment options attract a diverse range of drivers, enhancing its service availability and reliability.
  • Strategic partnerships, such as those with Babyscripts and the NAACP, expand Lyft's market reach and social impact.

What critics are saying

  • The ongoing legal challenges regarding the classification of drivers as independent contractors could result in increased operational costs and regulatory scrutiny.
  • Intense competition from rivals like Uber may pressure Lyft's market share and profitability.

What makes Lyft unique

  • Lyft's diversified revenue streams, including bike and scooter rentals, advertising, and subscription services, set it apart from competitors who primarily focus on ride-sharing.
  • The company's emphasis on safety and community guidelines ensures a secure experience for both drivers and passengers, which is a significant competitive advantage.
  • Lyft's partnerships with organizations like the EAS Carpenters union and Babyscripts highlight its commitment to social impact and community engagement.