Full-Time

Quality Control Engineer III

Posted on 9/9/2024

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Mid, Senior

Southern Pines, NC, USA + 1 more

More locations: Huntsville, AL, USA

US Top Secret Clearance Required

Category
QA & Testing
Quality Assurance
Requirements
  • Bachelor’s degree in engineering or other technical field of study with minimum 3 years of experience
  • Strong knowledge of AS9100D Requirements and Quality Management System (QMS)
  • Ability to analyze data to determine root cause and manage Root Cause Corrective action process
  • Experience working with engineering, customer service, supply chain, and quality to resolve quality issues in a timely manner
  • Proficient in reading drawings and generating techniques to obtain required tolerances, measurements and pass/fail criteria
  • Experience entering and reviewing Engineering Change Orders (ECO)
  • Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors, repeat same hand, arm and finger motion many times to include finger and hand dexterity and the ability to stand for long periods.
Responsibilities
  • Creates and maintains relevant Quality documentation as part in compliance with AS9100D.
  • Determines if current methods and techniques result in meeting reliability standards or require modification.
  • Develops, modifies, applies and maintains quality evaluation and control systems and protocols for processing materials.
  • Performs calculations to determine angles, tolerances, dimensions and other measurements in accordance with engineering specifications and other quality requirements.
  • Collaborates with engineering and manufacturing functions to ensure quality standards are in place.
  • Devises and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of parts and production equipment.
  • Designs, captures and analyzes inspection and testing processes, mechanisms and equipment; conducts quality assurance tests; and performs statistical analysis to assess the cost of and determine the responsibility for, products or materials that do not meet required standards and specifications.
  • Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) strategies. The company works with clients to identify areas for improvement by using customer journey mapping and usability testing. They help businesses understand the advantages of digital transformation and then create and evaluate solutions that lead to improved customer satisfaction. With a team of 60 people across offices in Miami, Paris, Sao Paulo, and London, TSC is part of the larger Sitel Group, which has a vast network of over 75,000 employees worldwide. Their goal is to ensure that brands do not settle for mediocre customer experiences, but instead strive for excellence that drives better business outcomes.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in journey mapping.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies growth allows TSC to provide integrated CX solutions.

What critics are saying

  • Emerging CX agencies offering lower-cost solutions threaten TSC's market share.
  • Rapid AI tool evolution may outpace TSC's technological capabilities.
  • Stricter data privacy regulations could increase TSC's compliance costs.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for personalized experiences.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement

INACTIVE