Full-Time

Quality Control Engineer III

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Mid

Southern Pines, NC, USA + 1 more

More locations: Huntsville, AL, USA

Category
QA & Testing
Manual Testing
Quality Assurance
Requirements
  • Bachelor’s degree in engineering or other technical field of study with minimum 3 years of experience
  • Strong knowledge of AS9100D Requirements and Quality Management System (QMS)
  • Ability to analyze data to determine root cause and manage Root Cause Corrective action process
  • Experience working with engineering, customer service, supply chain, and quality to resolve quality issues in a timely manner
  • Proficient in reading drawings and generating techniques to obtain required tolerances, measurements and pass/fail criteria
  • Experience entering and reviewing Engineering Change Orders (ECO)
  • Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors, repeat same hand, arm and finger motion many times to include finger and hand dexterity and the ability to stand for long periods.
Responsibilities
  • Creates and maintains relevant Quality documentation as part in compliance with AS9100D.
  • Determines if current methods and techniques result in meeting reliability standards or require modification.
  • Develops, modifies, applies and maintains quality evaluation and control systems and protocols for processing materials.
  • Performs calculations to determine angles, tolerances, dimensions and other measurements in accordance with engineering specifications and other quality requirements.
  • Collaborates with engineering and manufacturing functions to ensure quality standards are in place.
  • Devises and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of parts and production equipment.
  • Designs, captures and analyzes inspection and testing processes, mechanisms and equipment; conducts quality assurance tests; and performs statistical analysis to assess the cost of and determine the responsibility for, products or materials that do not meet required standards and specifications.
  • Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and then develops and tests solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing in their process. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.

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