Operations Manager

Mission (The Why)

To ensure that CMC's south/ central markets deliver consistent, high-quality care by optimizing the schedules, relationships, and strategies that drive patient access and business performance. The Operations Manager connects operational excellence with market growth — supporting the facilities, coordinators, and products that allow CMC to expand its impact across the region.

About CMC (The What)

Comprehensive Mobile Care (CMC) provides portable, onsite dentistry, audiology, optometry, and podiatry services to patients across the nation in PACE Centers, Skilled Nursing Facilities, Assisted Living Facilities, Rehabilitation Centers, and Veteran’s Homes.

Our mission is serve the underserved. We do this by easing the burden on clinical and administrative teams while enhancing comfort and safety for patients. By delivering care directly onsite, we reduce transportation challenges and risks associated with traditional office visits.

CMC’s multi-department structure operates as a unified network — supported by strong systems, processes, and policies — to deliver compassionate, efficient, and high-quality care nationwide.

About You (The Who)

You are a detail oriented, relationship driven operator who knows how to find efficiency in complex scheduling environments and opportunity in data. You thrive at the intersection of people and performance – building trust with facility partners while keeping a sharp eye on the metrics that matter. You bring strategic thinking to a hands-on role, and you’re energized by the challenge of growing a market thoughtfully and sustainably. You take ownership of your region’s outcomes and take pride in helping CMC deliver on its mission, one patient at a time.

Responsibilities

• Serve as the primary coordinator for nursing facilities in Arizona and New Mexico, including a PACE Center, managing all scheduling and operational support for those accounts
• Support growth of CMC services to additional states across the nation by partnering with Comprehensive Mobile Insurance Care (CMIC) to identify, onboard, and launch services through new facility partnerships
• Build and maintain strong relationships with facility contacts, field teams, and internal CMC partners; serve as a key point of contact for day-to-day problem solving and develop processes to execute service recovery and ensure high customer satistfaction
• Optimize scheduling across assigned nursing facilities to increase patient volume and maximize clinical capacity
• Drive performance of the Comprehensive Mobile Insurance Care product by actively targeting services to improve Medical Loss Ratio (MLR); identify gaps in covered services and work with facility and internal partners to close them
• Support growth of covered members at each contracted facility through relationship development and proactive engagement
• Support expansion of specialties provided at contracted facilities, identifying opportunities to introduce additional CMC service lines.
• Train, onboard and supervise new coordinators, building documentation and processes to support consistent execution
• Analyze assigned markets to identify short and intermediate-term opportunities for growth, right-sizing, or increased market penetration; develop and present recommendations to leadership

Qualifications

• 2+ years of experience in operations, healthcare coordination, or a related field
• Demonstrated ability to manage complex scheduling across multiple accounts or locations
• Experience working with managed care, capitated products, or MLR-driven metrics preferred
• Strong analytical skills; comfortable using data to identify trends and inform strategy
• Excellent written and verbal communication; professional presence with external partners
• Ability to work independently and manage priorities without close supervision
• Microsoft Office Suite proficiency required; experience with scheduling or EMR systems a plus
• Familiarity with Arizona and/or New Mexico healthcare markets a plus

What Makes You A Fit

• You see a half-empty schedule and immediately start problem solving
• You understand that growing covered lives and improving MLR isn't just a business goal; it's how more patients get the care they need
• You build real relationships with facility staff, not just transactional ones
• You bring a market perspective, not just a task list
• You can work independently and know when to loop in leadership