Operational Risk Senior Manager

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Operational Risk Team!

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Operational Risk Senior Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

What you’ll do

• Establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
• Serve as a subject matter expert for all performance issues that surface.
• Issue Management (KPI/KRI/Corrective Action Plans).
• Resolve transactional level escalations coming from the vendor or internal partners.
• Analyze a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
• Monitor goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance.
• Collaborate to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
• Develop and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.

What we’ll need from you

• Extensive relevant experience.
• Outstanding communication and influencing skills through all levels of the organization.
• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Self-starter with ability to multitask and lead projects. 
• Bachelor’s/University degree, Master’s degree preferred.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-KG2

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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