Full-Time

Content Marketing Manager

Incident IQ

Incident IQ

201-500 employees

K-12 device asset management platform

No salary listed

Alpharetta, GA, USA + 1 more

More locations: Atlanta, GA, USA

Hybrid

Hybrid role; Atlanta office preferred, remote candidates considered.

Category
Retail (1)
Required Skills
Asana
Google Analytics
Requirements
  • 5–8 years of experience in content marketing, writing, or communications (B2B SaaS or EdTech preferred)
  • Exceptional writing, editing, and proofreading skills with a strong sense of storytelling and brand voice
  • Demonstrated ability to craft thought leadership and narrative content tailored to B2B audiences
  • Experience with analytics tools (Google Analytics, Marketo, or similar) and comfort working with performance data
  • Strong project management and organizational skills; experience with tools like Asana is a plus
  • Ability to collaborate effectively across teams and communicate with clarity and confidence
  • Curiosity and adaptability—staying up-to-date on emerging content tools, formats, styles, and platforms
Responsibilities
  • Write, edit, and manage high-quality B2B content across various formats (including but not limited to blogs, articles, whitepapers, guides, success stories, website copy, email, ads, etc.) with proven ability to balance storytelling with measurable marketing impact
  • Repurpose existing content into new formats to extend its reach and impact
  • Ensure all content is aligned with our brand identity, is in our brand voice, is accurate and engaging, and optimized for lead generation
  • Maintain the content calendar aligned to campaigns, product launches, and marketing priorities
  • Collaborate with product marketing, demand generation, and creative teams to align content themes, messaging, campaign goals, and content packaging
  • Support Demand Generation and campaigns by creating high-impact assets to influence pipeline and conversions
  • Stay current with industry and content trends to keep our strategy fresh and effective
  • Partner with product marketing, creative services, growth marketing, and leadership to source input and align on priorities
  • Work closely with external vendors or freelancers as needed, reviewing deliverables for quality and brand alignment
  • Use project management tools (e.g. Asana) to keep content initiatives organized and on-time
  • Create structured brief templates to align with stakeholders & freelancers, ensuring assets meet tone and quality standards
  • Manage multiple deliverables while meeting deadlines with minimal oversight
  • Conduct A/B testing on formats, headlines, and topics; optimize content continuously based on performance data and engagement insights
  • Work with Demand Gen and Ops teams to track performance and report on content effectiveness across channels
  • Use data to refine messaging, formats, and distribution for better results
Desired Qualifications
  • Familiarity with K-12 audiences, EdTech, or B2B SaaS marketing, especially content that drives pipeline
  • Experience with Marketo or another marketing automation platform for content distribution and reporting
  • Familiarity with SEO best practices and ability to optimize content for search and lead generation
  • Basic understanding of HTML/CSS or CMS publishing workflows (WordPress)
  • Ability to create light multimedia content (simple graphics in Canva, basic video editing, or podcast scripting)
  • Familiarity with AI-assisted writing/editing tools and how to use them responsibly
  • Experience managing freelance writers and editors

Incident IQ provides a subscription-based platform for K-12 schools to manage technology assets and support. The system lets IT staff track devices and software, submit and manage support tickets, and connect district systems through integrations like Aeries and Stripe. It includes modules for asset management, building management (iiQ Facilities) and event planning (iiQ Events), bundled with core ticketing and asset tools. Its focus on the K-12 EdTech market and end-to-end workflow—asset tracking, ticketing, and district integrations—helps schools run technology more efficiently and reduce downtime.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Serving 2,000+ districts creates a large installed base for module expansion.[2]
  • AI Ticket Assistant cut early resolution time from five days to one day.[2]
  • Leadership hires in CMO and CSO roles strengthen enterprise-style growth execution.[2]

What critics are saying

  • K-12 platform bundling from larger vendors can compress pricing and renewal power.[1][2]
  • District budget cuts and funding resets delay software expansion and renewals.[2]
  • Accessibility or FERPA compliance failures would slow procurement and damage trust.[3][2]

What makes Incident IQ unique

  • Purpose-built K-12 operations platform unifies tickets, assets, facilities, events, and HR.[1][2]
  • AI-guided intake captures complete details and routes requests without manual follow-up.[2]
  • Pre-built SIS, SSO, and workflow integrations reduce fragmented district operations.[1][2]

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

-7%

1 year growth

-7%

2 year growth

-7%
Business Wire
Mar 26th, 2026
Incident IQ appoints CMO and CSO to drive K-12 workflow platform growth

Incident IQ, a workflow management platform for K-12 school districts, has appointed Annette Broner Dehler as chief marketing officer and Jesse LaJoye as chief sales officer. Both executives bring extensive B2B SaaS experience to support the company's growth. Broner Dehler joins with over 15 years of marketing leadership experience, including senior roles at Planful, Anaplan and HEAVY.AI. Her expertise spans corporate and product marketing, executive communications and go-to-market strategy. LaJoye brings more than a decade of sales leadership experience, most recently serving as SVP of North America and EMEA Sales at Trintech, where he scaled commercial and enterprise go-to-market operations. Incident IQ serves over 2,000 school districts and supports more than 14 million students and educators nationwide with its workflow management platform.

Business Wire
Feb 25th, 2026
Incident IQ launches AI assistant that cuts K–12 IT ticket resolution time by 30%

Incident IQ has launched AI Ticket Assistant, a new feature in its K-12 help desk software that reduces IT ticket resolution times by up to 30%. Early results show average resolution times dropping from five days to one day. The AI tool automatically captures details from teachers' plain-language ticket submissions, classifies requests, prioritises urgency and routes issues to appropriate teams. Built specifically for K-12 environments, it helps districts manage increasing ticket volumes and limited IT staffing whilst protecting instructional time. The system operates within Incident IQ's platform without using district data to train language models, maintaining compliance with FERPA and other regulations. It also identifies patterns in requests to provide IT leaders with actionable insights. Incident IQ serves over 2,000 districts supporting more than 14 million students nationwide.

GlobeNewswire
May 30th, 2024
Incident IQ Partners with Level Access to Enhance Digital Accessibility

Atlanta, GA, May 30, 2024 (GLOBE NEWSWIRE) - Incident IQ, a leader in workflow management solutions for K-12 school districts, has partnered with Level Access, the leading digital accessibility solution provider, to ensure that the company's software meets or exceeds the standards set by the Web Content Accessibility Guidelines (WCAG).

FinSMEs
Feb 9th, 2024
Incident IQ Receives Strategic Investment from Cove Hill Partners

Incident IQ receives strategic investment from Cove Hill Partners.

JMI Equity
Feb 8th, 2024
Incident IQ to Accelerate Growth with Strategic Investment from Cove Hill Partners – JMI Equity

Cove Hill to join JMI Equity as Partners in Accelerating Growth for Leading K-12 Workflow Management Platform Atlanta, Georgia, Feb. 08, 2024 (GLOBE NEWSWIRE) — Incident IQ, the leading workflow management platform for K-12 school districts, announced today that Cove Hill Partners will... MORE