Service Corporation International

Provides funeral services, cemeteries, & cremation

Funeral Services Assistant

Administrative SupportUpdated on Nov 12

Full-timeWindsor, ON, CanadaNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
A valid provincial driver's license and an acceptable driving record are required.
The ability and willingness to learn is required.
High-level compassion and integrity are required.
Clear and concise verbal and written communication skills are required.
Professional behavior and the ability to work as a team player are required.

Responsibilities

Prepare services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, personal keepsakes, and mementos, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
Perform office duties using phones, fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters and scales, and stereo/video systems.
Run errands, including floral deliveries and picking up supplies and documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation areas and chapels, dressing and casketing the deceased, and delivering family items and flowers.
Greet and receive client families and other visitors entering the office to request information and assistance.
Accommodate families' needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Meet the general public, answer questions, and provide information about funeral, cremation, and related topics.
Answer phones courteously and politely.
Provide clerical and administrative assistance supporting funeral operations.

Desired Qualifications

Previous customer service and/or sales experience is preferred.
Proficiency with the Microsoft Office suite and databases is preferred.

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
Prepares documents related to services, cremations, maintenance, as directed by management
Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
Run errands such as for floral delivery, picking up of supplies, documents, etc
Serves as an usher and may park cars or perform any transportation requirements.
Drives Funeral Home vehicles for services and picking up families
Ensures refreshments are available (where allowed by law)
Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
Prepares documents related to services, cremations, maintenance etc.,
Greets and receives client families and / or other persons entering the office for information and assistance
Accommodates the needs of the family during a service and/or visitation
May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred
Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid province driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

High level of compassion and integrity
Clear and concise verbal and written communication skills
Professional behaviors and team player

Postal Code: N9E 1S6Category (Portal Searching): OperationsJob Location: CA-ON - Windsor

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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