Full-Time
Customer Success Manager
Posted on 4/25/2025
Anthropic
5,001-10,000 employees
Develops reliable, interpretable AI systems
Compensation Overview
$200k - $260k/yr
H1B Sponsorship Available
San Francisco, CA, USA + 1 more
More locations: New York, NY, USA
Hybrid
Must reside near SF or NYC offices; hybrid policy requires at least 25% on-site work.
 Sales & Account Management |
|---|
- 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining and demonstrating technical products to various audiences
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
- Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
- Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
- Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
- Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
- Leverage your deep knowledge of the customer to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
- Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
- Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
- Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
- Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
Anthropic focuses on AI research to build reliable, interpretable, and steerable AI systems. Its main product, Claude, is an AI assistant designed to handle tasks at any scale for clients across industries, delivered through deployment and licensing along with specialized AI R&D services. Claude works by combining natural language processing, human feedback, reinforcement learning, and interpretability techniques to produce a capable, controllable AI assistant that can assist with a wide range of tasks. The company differentiates itself from competitors by prioritizing safety, transparency, and controllability—emphasizing reliability, interpretability of model behavior, and user-controlled steerability in its AI systems. Anthropic’s goal is to make AI systems that people can trust and efficiently use to improve operations and decision-making across sectors.
Company Size
5,001-10,000
Company Stage
Late Stage VC
Total Funding
$77.3B
Headquarters
San Francisco, California
Founded
2021
Simplify's Take
What believers are saying
- Japan's megabanks access Claude Mythos by May 2026 end for operations.
- Launched 12 legal plugins May 12, 2026, attracting 20,000 professionals.
- Thomson Reuters integrates Claude with CoCounsel for 1 million users summer 2026.
What critics are saying
- Japan FSA working group delays Mythos banking deployments within 3-6 months.
- Voided Forge and Hiive trades trigger Delaware litigation in 6-12 months.
- EU AI Act audits halt Claude Mythos European sales by Q3 2026.
What makes Anthropic unique
- Anthropic pioneers Constitutional AI and RLHF for model alignment.
- Responsible Scaling Policy mandates safety thresholds before deployments.
- Claude Platform on AWS operates independently outside hyperscaler boundaries.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Flexible Work Hours
Paid Vacation
Parental Leave
Hybrid Work Options
Company Equity
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↓ -3%2 year growth
↑ 1%Mozilla has discovered 271 security vulnerabilities in Firefox 150 using early access to Anthropic's Mythos Preview AI model. The findings represent a significant increase from the 22 bugs detected by Anthropic's Opus 4.6 model in Firefox 148 last month. Firefox CTO Bobby Holley said Mythos is "every bit as capable" as the world's best security researchers, whilst eliminating the need to "concentrate many months of costly human effort to find a single bug". He believes AI tools like Mythos tilt the cybersecurity balance towards defenders by making vulnerability discovery cheaper. Anthropic released Mythos Preview to a limited group of industry partners earlier this month. Mozilla CTO Raffi Krikorian argues such tools are particularly crucial for open source projects, which often rely on insufficient volunteer maintenance for security.
Anthropic's new AI model Mythos has sparked concern amongst policymakers at International Monetary Fund meetings over its potential to accelerate sophisticated cyberattacks on the global financial system. However, its developers argue the technology could provide banks with their strongest defence yet. What distinguishes Mythos is its ability to chain multiple security weaknesses into coordinated attacks, effectively automating complex cyber intrusions. This capability could significantly expand the pool of potential attackers in the near term. The model's creators emphasise a longer-term benefit: the same technology could enable banks to detect and patch vulnerabilities faster than ever, potentially shifting the balance towards defenders if widely adopted. The dual-use nature of Mythos has created both panic and optimism in boardrooms and governments regarding global financial system security.
Indian fintech companies including One97 Communications, Razorpay Software and Pine Labs are pushing Anthropic for early access to Mythos, the AI model that has raised global concerns about cyberattack risks. The firms want to test Mythos on their own systems to detect vulnerabilities following Anthropic's announcement of a limited rollout. The San Francisco-based AI developer considers the model too dangerous for wider release but major Indian financial technology companies are seeking early access to assess potential security threats to their platforms.
The US government is preparing to provide major federal agencies with access to Anthropic's new AI model, Mythos, according to a memo reviewed by Bloomberg News. Gregory Barbaccia, federal chief information officer at the White House Office of Management and Budget, informed Cabinet department officials on Tuesday that OMB is establishing protections to enable agencies to use the closely guarded AI tool. The move comes amid concerns that the powerful model could significantly increase cybersecurity risks. OMB is working to set up appropriate safeguards before rolling out access to the system across government departments.
Anthropic's new Mythos AI model is causing concern among banks, tech giants and governments over its potential implications for cybersecurity and the internet's future. The model has prompted a scramble amongst major institutions to understand its capabilities and risks. Details about the specific features raising alarms were not disclosed in the source material.