Xcellink Pte

Enterprise ICT operations management provider

IT Operations Engineer

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeSingaporeSGD3k - SGD4k

About the Job

Requirements

A diploma or degree in Information Technology, Computer Networking, Computer Science, or a related discipline.
At least 1–2 years of experience in IT infrastructure operations, network support, or technical support covering LAN, WAN, cloud, or related technologies.
Relevant knowledge and understanding of the required skill set; fresh graduates may be considered.
Strong analytical thinking and troubleshooting skills, and an interest in network performance, reliability, and information security.
Written and verbal communication skills in English.
Clearly indicate relevant certifications and hands-on experience with the listed technologies.

Responsibilities

Continuously monitor and maintain network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless networking solutions.
Provide first-line support for network and infrastructure incidents, diagnosing and troubleshooting issues to restore services.
Manage and resolve operational incidents according to established procedures, service-level agreements, and escalation processes.
Record incidents, investigations, actions taken, and resolutions in the incident management platform.
Implement approved service requests and operational changes across SD-WAN technologies, including Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet.
Support change implementation while minimizing service disruption and following change management standards.
Conduct routine system health checks, performance monitoring, and log analysis to identify and address potential issues.
Complete recurring operational activities within agreed timelines and service commitments.
Troubleshoot infrastructure issues and work with internal specialists, vendors, and external partners as needed.
Participate in preventive maintenance, service optimization, and continuous improvement initiatives.
Collaborate with internal teams, stakeholders, and end users to provide operational support.
Provide timely updates on incident progress, operational activities, and service restoration.
Follow organizational policies, security standards, and regulatory requirements to ensure secure and compliant IT operations.
Work rotating 12-hour day and night shifts on a 2-days-on, 2-days-off pattern, including weekends and public holidays.

Desired Qualifications

Professional certifications such as ITIL, CCNA, CCNP, VMware, SD-WAN vendor certifications, or equivalent credentials.
Experience supporting or operating SD-WAN solutions such as Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, or Fortinet.
Ability to execute operational changes, troubleshoot SD-WAN solutions, and coordinate escalations.
Exposure to enterprise wireless solutions such as Cisco Wireless, Aruba, Ruckus, Meraki, or equivalent enterprise WLAN platforms.
Experience supporting and troubleshooting wireless LAN environments, including access points, wireless controllers, and cloud-managed wireless platforms.

IT Operations Engineer (AL-FNC260713 001/03)

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2026-07-13

Salary: SGD 3,000–4,000

Workplace: on_site

Department: Talent Placement

Description

We are seeking IT Operations Engineers to be a part of our client's operations team. This position plays a key role in maintaining the availability, performance, and reliability of customers' SD-WAN environments and broader IT infrastructure. The successful candidate will have strong technical expertise, excellent troubleshooting abilities, and the capability to thrive in a fast-paced, operations-driven environment.

Key Responsibilities

Network Monitoring & Technical Support

Continuously monitor and maintain network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless networking solutions.
Provide first-line support for network and infrastructure incidents, conducting initial diagnosis and troubleshooting to restore services promptly.

Incident & Service Management

Manage and resolve operational incidents in accordance with established procedures, service-level agreements (SLAs), and escalation processes.
Accurately record incidents, investigations, actions taken, and resolutions within the incident management platform.

SD-WAN Operations & Change Management

Implement approved service requests and operational changes across a range of SD-WAN technologies, including Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet.
Support change implementation activities while ensuring minimal service disruption and adherence to change management standards.

Operational Monitoring & Maintenance

Conduct routine system health checks, performance monitoring, and log analysis to identify and address potential issues proactively.
Ensure all recurring operational activities are completed within agreed timelines and service commitments.
Troubleshoot infrastructure-related issues and work closely with internal specialists, vendors, and external partners where necessary.
Participate in preventive maintenance, service optimization, and continuous improvement initiatives.

Communication & Stakeholder Management

Collaborate effectively with internal teams, stakeholders, and end users to ensure smooth operational support.
Provide timely updates regarding incident progress, operational activities, and service restoration efforts.

Security & Compliance

Adhere to organizational policies, security standards, and regulatory requirements to ensure secure and compliant IT operations

Requirements

Diploma or Degree in Information Technology, Computer Networking, Computer Science, or a related discipline.
Minimum 1–2 years of experience in IT infrastructure operations, network support, or technical support roles covering LAN, WAN, Cloud, or related technologies.
Fresh graduates who possesses relevant knowledge and understanding of required skillset can be considered.
Professional certifications such as ITIL, CCNA, CCNP, VMware, SD-WAN vendor certifications, or equivalent credentials will be an advantage.
Strong analytical thinking, troubleshooting skills, and a keen interest in network performance, reliability, and information security.
Excellent written and verbal communication skills in English, along with strong interpersonal abilities.
Applicants should clearly indicate their relevant certifications and hands-on experience with the technologies listed.

Preferred Technical Skills

SD-WAN Technologies

Experience supporting or operating SD-WAN solutions such as:
Cisco Viptela
VMware VeloCloud
RansNet
Silver Peak
Fortinet
Ability to execute operational changes, perform troubleshooting, and coordinate escalations when required.

Enterprise Wireless Networking

Exposure to enterprise wireless solutions including:
Cisco Wireless
Aruba
Ruckus
Meraki
Equivalent enterprise WLAN platforms
Experience supporting and troubleshooting wireless LAN environments, including:
Access Points (APs)
Wireless Controllers
Cloud-managed wireless platforms

Work Schedule

This position operates on a 24x7 shift rotation to support continuous service delivery.

12-hour rotating shifts (Day and Night)
Shift timings:
Day Shift: 8:30 AM – 8:30 PM
Night Shift: 8:30 PM – 8:30 AM
Work pattern: 2 days on, 2 days off, rotating between day and night shifts.
Includes coverage during weekends and public holidays.

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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