Marriott International

Manages and franchises hotels around the world

Housekeeping Coordinator

Food Service & HospitalityPosted on Nov 13

Full-timeBali, IndonesiaNo salary listedIn-person

About the Job

Requirements

A diploma or Bachelor's degree in Hospitality Management, Hotel Administration, or a related field is preferred.
At least 1–2 years of experience in Housekeeping Operations, Front Office, or Administrative Coordination within a hotel or luxury resort environment is preferred.
Experience using hotel property management systems such as Opera Cloud, Opera PMS, FOSSE, or similar platforms is preferred.
Candidates must possess at least working proficiency in English.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry as a liaison.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update the list of Do Not Disturb rooms.
Ensure vacant dirty rooms are cleaned by the necessary time, and assign rush rooms and rooms previously on the Do Not Disturb list.
Complete required Housekeeping paperwork.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential proprietary information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to employee concerns.
Speak clearly and professionally; prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.

Desired Qualifications

Previous experience as a Housekeeping Coordinator, Housekeeping Administrator, Order Taker, or Housekeeping Supervisor is preferred.
Familiarity with luxury hotel housekeeping operations is an advantage.

HOTEL DESCRIPTION

A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.

POSITION SUMMARY

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Diploma or Bachelor's Degree in Hospitality Management, Hotel Administration, or a related field.
Minimum 1-2 years of experience in Housekeeping Operations, Front Office, or Administrative Coordination within a hotel or luxury resort environment.
Previous experience as Housekeeping Coordinator, Housekeeping Administrator, Order Taker, or Housekeeping Supervisor is preferred.
Experience using hotel property management systems (PMS) such as Opera Cloud, Opera PMS, FOSSE, or similar platforms.
Familiarity with luxury hotel housekeeping operations is an advantage.
Candidates must possess at least a working proficiency in English.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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