Innovetive Petcare

Operational support for veterinary practices

Hospital Administrator

Clinical Support & Patient AdministrationUpdated on Nov 11

Full-timeLewisville, NC, USA$75k - $90k /yr

About the Job

Requirements

At least 5 years of veterinary practice management experience is required.
A strong background in general practice, emergency, or urgent care is required.
Experience leading veterinary support teams and developing future leaders is required.
Strong understanding of staffing, scheduling, labor, budgeting, payroll, revenue, expenses, and practice performance is required.
Ability to use data and financial information to make thoughtful business decisions is required.
Veterinary practice management information system (PIMS) experience is required.
Strong communication, organization, accountability, problem-solving, and emotional intelligence are required.

Responsibilities

Lead, coach, develop, and hold Veterinary Assistants, Lead Technicians, and Client Service/Reception teams accountable.
Own onboarding, training, performance development, career growth, and leadership development across the hospital.
Manage daily workflow, staffing, scheduling, labor utilization, PIMS processes, equipment, and hospital resources.
Partner with the Medical Director and Regional Operations Support to develop budgets, monitor revenue and expenses, manage labor, and identify opportunities for sustainable growth.
Ensure accurate payroll, staffing records, licensure tracking, and required operational compliance.
Oversee inventory management, purchasing, equipment, maintenance, and cost controls.
Champion new processes, training programs, service improvements, and operational initiatives that strengthen the hospital.
Reinforce exceptional service, support client retention, and help resolve escalated client concerns.
Collaborate with the Medical Director and Regional Operations Support to align medical, operational, financial, and team priorities.

Desired Qualifications

Pulse practice management information system experience is a plus.
Additional education or professional development in business management, healthcare administration, organizational leadership, or a related field is particularly welcome.
A bachelor's degree, MBA, business management education, CVPM, CVBL, or pursuit of a professional veterinary management credential is a plus.

Lead the Team. Elevate the Practice. Grow What's Possible.

Animal Hospital of Lewisville is looking for an experienced Hospital Administrator to lead our growing hospital alongside our Medical Director and Regional Operations Support team.

This is an opportunity for a proven veterinary leader who knows how to develop people, strengthen hospital operations, manage financial performance, and build a culture where teams can thrive. You won't simply maintain the status quo—you'll help identify opportunities, implement initiatives, and elevate the services we provide to pets and families throughout the Triad.

People & Culture: Lead, coach, develop, and hold accountable Veterinary Assistants, Lead Technicians, and Client Service/Reception teams
Training & Development: Own onboarding, training, performance development, career growth, and leadership development across the hospital
Operations: Manage daily workflow, staffing, scheduling, labor utilization, PIMS processes, equipment, and hospital resources
Financial Performance: Partner with the Medical Director and Regional Operations Support to develop budgets, monitor revenue and expenses, manage labor, and identify opportunities for sustainable growth
Payroll & Compliance: Ensure accurate payroll, staffing records, licensure tracking, and required operational compliance
Inventory & Resources: Oversee inventory management, purchasing, equipment, maintenance, and cost controls
Practice Initiatives: Champion new processes, training programs, service improvements, and operational initiatives that strengthen the hospital
Client Experience: Reinforce exceptional service, support client retention, and help resolve escalated client concerns
Leadership Partnership: Collaborate closely with the Medical Director and Regional Operations Support to align medical, operational, financial, and team priorities

This is an experienced leadership opportunity — not an entry-level management role.

5+ years of veterinary Practice Management experience required
Strong background in general practice, emergency, or urgent care
Proven experience leading veterinary support teams and developing future leaders
Strong understanding of staffing, scheduling, labor, budgeting, payroll, revenue, expenses, and practice performance
Confident using data and financial information to make thoughtful business decisions
Strong communication, organization, accountability, problem-solving, and emotional intelligence
Veterinary PIMS experience required; Pulse experience is a plus

Business & Professional Development

We're especially interested in leaders who bring additional education or professional development in business management, healthcare administration, organizational leadership, or a related field.

A Bachelor's degree, MBA, business management education, CVPM, CVBL, or pursuit of a professional veterinary management credential is a plus.

Whether you're already credentialed or working toward your next professional milestone, we want to support your continued growth as a veterinary business leader.

About Animal Hospital of Lewisville

Located in Lewisville, North Carolina, Animal Hospital of Lewisville provides relationship-driven veterinary care for dogs and cats throughout the Triad. Our services include wellness and preventive care, surgery, dentistry, digital radiology, ultrasound, echocardiograms, dermatology, emergency and urgent care, laser therapy, nutritional counseling, and end-of-life care.

Schedule

Monday–Friday: 8:00 AM–5:30 PM
Saturday: 8:00 AM–12:00 PM
Sunday: Closed
Lunch closure: 1:00–2:00 PM Monday–Friday

This position follows a five-day, on-site work schedule to support daily hospital operations and patient care.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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