Implementation Manager

Implementation Manager
Location: On-Site Chicago ·Reports to: Director of Delivery · Department: Client Success

About eMed
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The GLP-1 era didn't create America's metabolic crisis. It just made it impossible to look away. Roughly 90% of U.S. healthcare spending goes to chronic disease that begins in metabolism, and for decades the system's answer was to wait for a massive health issue, then send the bill. eMed was built to get there first.

We are at the epicenter of healthcare transformation an AI enabled platform. We put diagnostic-grade blood testing on people's kitchen tables, clinicians on their screens in minutes, and real biomarkers at the center of every decision.
Today we offer GLP-1 management, where employers facing double-digit cost increases need programs that actually work. That's where we're winning. It is not where we stop. Cardiometabolic risk gets caught years before it becomes a claim that's we're building. If you've spent your career watching healthcare treat consequences, come help us treat causes.

About the Role
As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed’s GLP-1 Population Health Program. From contract signature through go-live, you will lead all aspects of onboarding to ensure a seamless, efficient, and successful launch. This highly cross-functional role requires strong project management, client communication, and operational execution skills to ensure new clients are set up for long-term success with eMed.

Who You’ll Work With

• Reports to and collaborates closely with the Director of Delivery.
• Partners with Marketing, Product, Sales and Customer Experience teams.

What You’ll Do

• Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
• Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
• Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
• Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
• Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.
• Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
• Develop and maintain detailed implementation project plans, timelines, and documentation.
• Identify and mitigate risks to ensure smooth and timely launches.
• Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.

What You Have

• Proven track record of managing complex, enterprise-level client implementations with multiple stakeholders.
• Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.
• Exceptional project management skills with the ability to manage multiple implementations concurrently.
• Excellent verbal and written communication skills with a client-first mindset.
• Highly organized, detail-oriented, and proactive problem solver.
• Comfortable working in a fast-paced, rapidly evolving environment.
• Experience with project management tools (Asana, Monday.com, or similar).

What We Are Looking For 

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 3+ years of experience in client implementation, project management, or account management roles, preferably in digital health, healthcare services, benefits, or population health.

Why Join eMed
At eMed, we’re redefining how care is delivered — empowering clients and partners with technology, access, and data. You’ll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Daily Catered Breakfast and Lunch, & Snacks
• Wellness Resources