TTEC Digital

Delivers customer experience orchestration technology

Senior Data Engineer - Microsoft Data & AI

Data EngineeringConfirmed live in the last 24 hours

Full-timeToronto, ON, CanadaNo salary listedRemote

About the Job

Requirements

A Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical discipline is required.
Five to eight years of experience in data engineering, with strong ownership of production data pipelines on Azure.
Expert-level proficiency in Python, SQL, and PySpark for building distributed data pipelines at scale.
Deep hands-on experience with the Microsoft Azure Data & AI stack, including Azure Data Factory, Microsoft Fabric, Synapse, ADLS Gen2, and/or Azure Databricks, including Delta Lake/OneLake and Medallion architecture patterns.
A strong background in data modeling, schema design, and enterprise data architecture across the full lifecycle from ingestion to activation.
Experience designing APIs and Model Context Protocol (MCP)-based integrations that exchange data with front-line systems, Data Agents, and other agentic AI interfaces.
Experience with orchestration and continuous integration/continuous delivery, including Fabric pipelines, Azure Data Factory, Databricks Workflows, and Azure DevOps.
Strong knowledge of data governance and security tooling, including Microsoft Purview and/or Unity Catalog.
Demonstrated ability to mentor engineers and lead technical design discussions on client-facing engagements.
Ability to troubleshoot complex, large-scale data issues independently.
Ability to explain technical trade-offs to technical and client audiences.

Responsibilities

Lead the design and build of end-to-end data platforms spanning ingestion, cleaning, preparation, transformation, analytics, and activation using Azure Data Factory, Microsoft Fabric, and/or Azure Databricks with PySpark, Python, and SQL.
Architect Medallion (Bronze, Silver, Gold) lakehouse patterns using OneLake/Delta Lake, balancing performance, reliability, and cost.
Own data modeling for client engagements, including dimensional, normalized, and semantic layers, so data is trustworthy, reusable, and analytics-ready across domains.
Design batch and streaming ingestion patterns, including Fabric Data Factory/pipelines, Azure Databricks Structured Streaming, and event-driven architectures such as Event Hubs.
Identify and resolve architectural risk and technical debt, and optimize pipelines for performance and cost.
Design and build APIs and data services that activate governed data for client analytics, reporting, and downstream applications.
Design MCP and API-based integrations that let front-line business systems, Fabric/Copilot Data Agents, and other agentic AI interfaces securely query and exchange data with the platform.
Partner with AI and architecture teams to expose enterprise data to Data Agents and Generative AI applications, such as Fabric Data Agents and Azure AI Foundry, in a governed, reusable way.
Implement data governance patterns using Microsoft Purview and/or Unity Catalog, including access control, metadata, and lineage.
Support production operations and incident response for critical pipelines and activation services on client engagements.
Mentor and provide technical direction to Data Engineers, reviewing code, data models, and designs to raise delivery quality.
Act as a trusted technical resource to client stakeholders, explaining architecture trade-offs and design decisions clearly.
Contribute to reusable frameworks, accelerators, and engineering standards used across engagements.
Support presales activities where needed, including technical input on estimates, proposals, and solution design.
Evaluate new capabilities across Fabric and Azure Databricks and recommend where they add value for client platforms.

Desired Qualifications

Relevant Microsoft certifications, such as Azure Data Engineer Associate or Fabric Analytics Engineer Associate, and/or Databricks certifications are preferred.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and eleven Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).

We are seeking an experienced Senior Data Engineer to lead the design and delivery of end-to-end data platforms for our clients across the Microsoft Azure Data & AI stack (Azure Data Factory, Microsoft Fabric, Synapse, ADLS Gen2) and Azure Databricks.
This is a senior, hands-on technical role: you will own architecture and data modeling decisions, build production-grade pipelines yourself, and mentor other engineers, while also acting as a credible technical voice with client stakeholders.
The ideal candidate has deep experience delivering the full data lifecycle - ingestion, cleaning, preparation, analytics, and activation - and is comfortable designing the APIs and Model Context Protocol (MCP) integrations that let front-line systems and Data Agents / agentic AI interfaces consume that data.

What You'll Be Doing

End-to-End Platform Architecture

Lead the design and build of end-to-end data platforms spanning ingestion, cleaning, preparation, transformation, analytics, and activation, using Azure Data Factory, Microsoft Fabric (Lakehouse, Warehouse, OneLake), and/or Azure Databricks with PySpark, Python, and SQL.

Architect Medallion (Bronze, Silver, Gold) lakehouse patterns using OneLake/Delta Lake, balancing performance, reliability, and cost.

Own data modeling for client engagements - dimensional, normalized, and semantic layers - so that data is trustworthy, reusable, and analytics-ready across domains.

Design batch and streaming ingestion patterns, including Fabric Data Factory/pipelines, Azure Databricks Structured Streaming, and event-driven architectures (e.g., Event Hubs).

Identify and resolve architectural risk and technical debt, and optimize pipelines for performance and cost.

APIs, Data Agents & Activation

Design and build APIs and data services that activate governed data for client analytics, reporting, and downstream applications.

Design MCP (Model Context Protocol) and API-based integrations that let front-line business systems, Fabric/Copilot Data Agents, and other agentic AI interfaces securely query and exchange data with the platform.

Partner with AI/Architecture teams to expose enterprise data to Data Agents and Generative AI applications (e.g., Fabric Data Agents, Azure AI Foundry) in a governed, reusable way.

Implement data governance patterns using Microsoft Purview and/or Unity Catalog, including access control, metadata, and lineage.

Support production operations and incident response for critical pipelines and activation services on client engagements.

Technical Leadership & Client Engagement

Mentor and provide technical direction to Data Engineers, reviewing code, data models, and designs to raise delivery quality.

Act as a trusted technical resource to client stakeholders, explaining architecture trade-offs and design decisions in clear terms.

Contribute to reusable frameworks, accelerators, and engineering standards used across engagements.

Support presales activities where needed, including technical input on estimates, proposals, and solution design.

Evaluate new capabilities across Fabric and Azure Databricks and recommend where they add value for client platforms.

What You'll Bring to the Role

Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical discipline.
5-8 years of experience in data engineering, with strong ownership of production data pipelines on Azure.
Expert-level proficiency in Python, SQL, and PySpark for building distributed data pipelines at scale.
Deep hands-on experience with the Microsoft Azure Data & AI stack (Azure Data Factory, Microsoft Fabric, Synapse, ADLS Gen2) and/or Azure Databricks, including Delta Lake/OneLake and Medallion architecture patterns.
Strong background in data modeling, schema design, and enterprise data architecture across the full lifecycle from ingestion to activation.
Experience designing APIs and MCP-based integrations that exchange data with front-line systems, Data Agents, and other agentic AI interfaces.
Experience with orchestration and CI/CD (Fabric pipelines, Azure Data Factory, Databricks Workflows, Azure DevOps).
Strong knowledge of data governance and security tooling, including Microsoft Purview and/or Unity Catalog.
Demonstrated ability to mentor engineers and lead technical design discussions on client-facing engagements.
Strong problem-solving skills and ability to troubleshoot complex, large-scale data issues independently.
Excellent communication skills, with the ability to explain technical trade-offs to both technical and client audiences.
Relevant Microsoft certifications (e.g., Azure Data Engineer Associate, Fabric Analytics Engineer Associate) and/or Databricks certifications preferred.

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About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.

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About the Company

TTEC Digital

Delivers customer experience orchestration technology

TTEC Digital helps organizations manage customer experiences by orchestrating conversations across channels. It combines technology with human-centric empathy and leverages in-house CX strategy, data and analytics, and AI to support contact center platforms and deliver better interactions. The product works by integrating with leading contact center technology and applying strategic CX design, data insights, and automated intelligence to route, personalize, and optimize customer communications. Compared to competitors, TTEC Digital emphasizes its global reach and its blend of strong tech capabilities with hands-on CX strategy, analytics, and AI expertise to deliver end-to-end CX improvements, not just software. The company’s goal is to help organizations deepen customer relationships and achieve stronger business outcomes, such as higher satisfaction, loyalty, and efficiency.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: Not listed

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