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University of Texas at Austin

Public research university in Austin, TX

IT Training Manager - Epic & Clinical Systems

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeAustin, TX, USA$104.7k

About the Job

Requirements

  • A bachelor's degree in Business, Education, or a related field is required; relevant education and experience may be substituted as appropriate.
  • Experience in training, scheduling/revenue cycle, or healthcare IT is required.
  • At least one year of experience managing a team is required.
  • Knowledge of workflows and information system applications in a practicing healthcare environment, including multispecialty clinic operations, ambulatory surgery centers, research, and higher education, is required.
  • Prior experience in patient registration, revenue cycle, and/or medical billing is required.
  • Epic certification in at least one module, such as Professional Billing, Cadence, or Prelude, is required, with willingness to obtain additional certifications.

Responsibilities

  • Designs education programs tailored to non-clinical audiences.
  • Creates training materials, including manuals, e-learning modules, and quick reference guides.
  • Aligns content with clinical workflows and application functionality.
  • Updates materials based on system changes and user feedback.
  • Ensures training supports standardization and optimization goals.
  • Manages project training requirements and scheduling of training resources.
  • Verifies project training tasks are completed within established project timelines.
  • Facilitates classroom, virtual, and in-practice training sessions.
  • Provides onboarding training for new hires across departments and roles.
  • Offers individual and group training upon request and during onboarding of new clinics or departments.
  • Delivers training for software updates and new application features.
  • Provides elbow-to-elbow support for clinical staff, non-clinical staff, and providers.
  • Provides leadership in resolving specific training issues and challenges.
  • Determines appropriate applications for each user based on role and workflow.
  • Develops and maintains an in-depth understanding of each supported application.
  • Guides users through role-specific workflows and procedures.
  • Monitors user progress and proficiency.
  • Manages training requests, access issues, and user questions.
  • Works closely with department managers to understand and document training requirements.
  • Schedules training sessions and manages training environments.
  • Coordinates logistics for education events across multiple locations.
  • Tracks attendance and completion records.
  • Ensures availability of required equipment, systems, and training resources.
  • Maintains training documentation and supports related administrative functions.
  • Reviews organizational activities and data to support planning and process improvement.
  • Assesses curriculum effectiveness and recommends quality improvements.
  • Provides feedback to supervisors and stakeholders to support the build and maintenance of training environments.
  • Maintains an understanding of organizational policies, workflows, and business operations for ambulatory practices.
  • Aligns training with application functionality and organizational workflows.
  • Collaborates with the Applications & Informatics team, project managers, department leaders, and super users.
  • Ensures training content is standardized and aligned with organizational initiatives.
  • Leads optimization of operational workflows through onsite review and in-department support.
  • Promotes efficient workflows to improve operational effectiveness, customer satisfaction, and quality outcomes.
  • Supports strategic goals through targeted training and workflow enhancements.
  • Provides full-cycle supervision for one direct-report employee.
  • Conducts recruitment, onboarding, orientation, performance management, coaching, and employee development activities.
  • Establishes performance expectations, monitors progress, and provides ongoing feedback and mentoring.
  • Completes performance evaluations and development plans in accordance with organizational policies.
  • Approves timecards, schedules, paid time off, and other routine personnel actions.
  • Addresses employee relations concerns and performance issues in collaboration with Human Resources, as appropriate.
  • Promotes employee engagement, accountability, and professional growth while ensuring alignment with departmental and organizational goals.

Desired Qualifications

  • A master's degree in Health Informatics, Instructional Design, Finance, or a related field is preferred.
  • Experience in revenue cycle or Cadence application training is preferred.
  • Experience with Epic applications is preferred.
  • Prior experience in patient registration, revenue cycle, and/or medical billing is also listed as preferred.
  • Cross-credentialing in multiple Epic modules is preferred.
  • Instructional Design or Adult Learning certification is preferred.

About the Company

University of Texas at Austin

Public research university in Austin, TX

University of Texas at Austin is a public research university in Austin, Texas. It offers undergraduate, graduate, and professional education across a broad range of fields.

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