AvePoint

Cloud data governance and migration solutions

Application Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A diploma or degree in Information Technology, Computer Science, Software Engineering, or a related discipline is required.
A minimum of 2–4 years of experience in Application Support, Technical Support, or Production Support roles is required.
Experience supporting web-based or enterprise applications is required.
Troubleshooting and analytical skills are required.
Familiarity with SQL queries and database investigation is required.
Experience working with ticketing systems such as Jira, ServiceNow, or similar tools is required.
Good communication skills and the ability to work with technical and non-technical stakeholders are required.
A customer-oriented mindset, ownership, and problem-solving abilities are required.
Ability to converse with Mandarin-speaking clients is required.

Responsibilities

Represent the project in customer inquiries and issues, take ownership of them, and drive them to resolution.
Ensure customer satisfaction in Project Support and Maintenance.
Provide Level 1 and Level 2 application support to enterprise clients.
Investigate, troubleshoot, and resolve application- and system-related issues.
Perform root cause analysis and replicate reported issues for deeper investigation.
Work with developers and QA teams to facilitate bug fixing and system improvements.
Monitor and manage support tickets while ensuring SLA compliance.
Analyze logs, system behavior, and database records to identify issues.
Support system testing activities, including SIT, UAT, and production validation.
Assist with application deployment activities, patches, and release support.
Maintain documentation, including issue tracking, release notes, user guides, and a troubleshooting knowledge base.
Conduct user training and guide clients on system usage and troubleshooting.
Communicate issue status and resolutions to internal teams and external stakeholders.
Continuously improve support processes and customer experience.

Desired Qualifications

Exposure to APIs, log investigation, or system monitoring tools is advantageous.
Exposure to SIT/UAT testing or release support activities is preferred.

What You Will Be Doing

As an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients.

You will work closely with customers, project teams, developers, QA engineers, and R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution.

This role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment.

Key Responsibilities

Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
Ensure customer satisfaction in Project Support and Maintenance
Provide Level 1 and Level 2 application support to enterprise clients
Investigate, troubleshoot, and resolve application and system-related issues
Perform root cause analysis and replicate reported issues for deeper investigation
Work closely with developers and QA teams to facilitate bug fixing and system improvements
Monitor and manage support tickets while ensuring SLA compliance
Analyze logs, system behavior, and database records to identify issues
Support system testing activities including SIT, UAT, and production validation
Assist in application deployment activities, patches, and release support
Maintain proper documentation including issue tracking, release notes, user guides, and troubleshooting knowledge base
Conduct user training and provide guidance to clients on system usage and troubleshooting
Communicate professionally with internal teams and external stakeholders regarding issue status and resolutions
Continuously improve support processes and customer experience

What We Are Looking For

Diploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines
Min. 2–4 years of experience in Application Support / Technical Support / Production Support roles
Experience supporting web-based or enterprise applications
Strong troubleshooting and analytical skills
Familiarity with SQL queries and database investigation
Exposure to APIs, logs investigation, or system monitoring tools is advantageous
Experience working with ticketing systems such as Jira, ServiceNow, or similar tools
Exposure to SIT/UAT testing or release support activities is preferred
Good communication skills and ability to work with both technical and non-technical stakeholders
Customer-oriented mindset with strong ownership and problem-solving abilities
Able to converse with mandarin speaking clients.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

About the Company

AvePoint

Cloud data governance and migration solutions

AvePoint provides enterprise-grade cloud, compliance, data governance, and management software that helps large organizations migrate, manage, and protect data across cloud environments, especially for Office 365 and SharePoint. Its products include cloud services with subscriptions, on-premises licenses, and professional services that support data migration, governance, security, and regulatory compliance. The company differentiates itself through its global scale (16,000 customers, 7 million cloud users in 88 countries), its integrated suite spanning cloud and on-premises solutions, and a focus on governance and compliance across popular platforms. AvePoint aims to accelerate digital transformation for enterprises, government agencies, and not-for-profits by improving productivity, collaboration, and data protection while expanding access to digital tools and advocating for broad broadband access.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Jersey City, NJ
Founded: 2001

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