Complex Deal Customer Experience Lead - Services

EMEA Services Q2C Complex Deal Customer Experience LeadThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

The Complex Deal Customer Experience Lead (Complex CEL) serves as the primary point of contact and end-to-end coordinator for high-complexity Services deals, ensuring an exceptional customer and seller experience throughout the Quote-to-Cash lifecycle. The role manages complex opportunities that require enhanced governance, stakeholder alignment, custom solutions, strategic account support, or specialized commercial structures.

The Complex CEL partners closely with Sales, Customers, Partners, Delivery, Solution Architects, Contract Management, Finance, and Operations teams to analyze requirements, provide account and install-base insights, drive quote and contract execution, remove operational roadblocks, and ensure compliance with HPE policies and processes. Acting as the deal orchestrator, the Complex CEL coordinates activities from opportunity qualification through quoting, contracting, booking, invoicing, renewal planning, and deal closure, maintaining governance, quality, risk management, and stakeholder communication throughout the process.

Key Responsibilities

• Own and coordinate complex Services opportunities across the entire Quote-to-Cash lifecycle.
• Serve as the trusted advisor and primary contact for Sales, Customers, Partners, and internal stakeholders.
• Conduct in-depth account, contract, and install-base analysis to provide business insights and solution recommendations.
• Facilitate stakeholder alignment, governance reviews, approvals, and risk mitigation activities.
• Drive quote, contract, booking, invoicing, renewal, and co-termination activities to successful completion.
• Perform quality assurance reviews and ensure adherence to HPE policies, commercial standards, and operational processes.
• Track milestones, dependencies, risks, and escalations while providing proactive communication and status updates.
• Leverage automation, AI tools, and operational best practices to improve deal quality, shorten cycle times, and enhance customer satisfaction.

Education and Experience Required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 6-10 years experience

Knowledge and Skills:

• Experience designing and implementing overall process and tools management and improvement frameworks to support client sales processing
• Excellent analytical, statistics and problem solving skills.
• Great sales and partner exposure
• Thorough understanding of and experience in applying business and sales processing tools, systems and practices in multiple and varied situations
• Reviewing and interpreting client agreements and resolving ambiguity or issues via negotiation
• Evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities
• Excellent written and verbal communication skills
• Mastery in English and any additional European language will be considered a plus
• Ability to effectively communicate sales processing architectures, plans, proposals, and results, and negotiate options at senior management levels

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Expert

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.