Bilingual Systems Quality Analyst 2

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Bilingual Quality Assurance Analyst at TELUS Health, you'll spend your days ensuring the quality and reliability of our health technology solutions within an Agile development environment. You'll analyze technical documents, design comprehensive test strategies, execute testing procedures, and collaborate with cross-functional teams including Functional Leads, Business Analysts, Solution Designers, and Developers to identify and resolve issues.

Working in a bilingual environment, you'll contribute to the full software testing lifecycle while mentoring junior team members and supporting the delivery of critical applications that thousands of users across North America rely on.

What You'll Do

• Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to gain clear understanding of testing scope
• Analyze technical documents to identify high-level test scenarios and develop comprehensive test cases
• Apply structured testing techniques to create positive and negative test cases with expected results and test data
• Maintain and update test suites based on new or changed functionalities
• Prioritize and execute manual test scripts with precision and attention to detail
• Report defects, follow up on resolution within established timeframes, and perform retesting
• Work closely with QA Leads to report testing progress and raise flags on potential risks to deadlines or quality
• Support and peer-review tasks of other QA resources, particularly those with less experience
• Provide client support and training when required
• Deliver all QA-related tasks according to defined standards and procedures in a timely manner
• Collaborate with cross-functional teams in Agile ceremonies on stable, long-term projects that impact healthcare technology

What You Bring

Required:

• Bilingual proficiency (English and French) - excellent written and oral communication skills
• University degree in computer science, mathematics, or related discipline
• Minimum 2 years of relevant Quality Assurance experience
• Detail-oriented mindset with strong analytical skills
• Ability to put yourself in clients' shoes and understand external customer requirements from a testing perspective
• Curious, disciplined, and creative approach to problem-solving
• Ability to use concepts and data to approach problems in a structured manner
• Clear and constructive communication skills with both technical and non-technical stakeholders
• Ability to think from users' perspective
• Commitment to learning and professional growth
• Ability to work effectively in a remote/hybrid environment
• Availability to travel within Canada

Assets:

• Experience in pension plan administration or financial services industry
• Experience using Azure DevOps (ADO) for test management and defect tracking
• Experience with Selenium and Java

What's In It For You

• 100% remote work flexibility with optional office access (hybrid mode available)
• Full TELUS Health benefits package including pension plan with employer contribution
• Paid vacation and wellness days
• Performance bonus opportunities
• Excellent leadership and mentorship opportunities
• Collaborative team environment that values your contributions
• Professional development in Canada's leading health technology company
• Flexible schedule supporting work-life balance

Salary Range $58,000 to $75,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…

Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.