Training Manager
No salary listed
Mid
Bachelor's
Cotonou, Benin
In Person
People & HRLearning & Development
About the job
Requirements
- A relevant university degree in human resources, training, or a related field.
- Significant professional experience in training and development, preferably in the hotel or hospitality sector.
- Understanding of instructional design methodologies and professional development best practices.
- Ability to manage training projects effectively, including planning, coordination, and evaluation.
- Strong written and oral communication skills, with demonstrated ability to work with multidisciplinary teams.
- Proficiency with computer tools for implementing training programs.
- Must submit the application in French; applications in other languages will be rejected.
Responsibilities
- Conduct an annual training-needs analysis to identify training required by the hotel.
- Develop a comprehensive annual training plan, review it quarterly, and adjust it based on recommendations.
- Collaborate with professional organizations, training institutions, and consultants to develop suitable programs.
- Help all departments prepare for the talent and culture operations review, including conducting an internal audit of the training department.
- Ensure the department's operating budget is followed and costs are controlled; plan the hotel's training budget.
- Assist the Director of Talent and Culture in managing the department and ensuring compliance with the policies and procedures in its operations manual.
- Manage and develop employees, monitor their performance, and stay current with training philosophies and methodologies.
- Manage an up-to-date, fully equipped training resource center and ensure the security of training facilities, equipment, and materials.
- Help the executive committee identify each department's training needs and advise the Director of Talent and Culture on beneficial new support materials.
- Respond to changes in the talent and culture functions as directed by the hotel.
- Ensure each department reaches and maintains its recommended quota of departmental trainers and maximize use of trained departmental trainers.
- Regularly audit and evaluate departmental trainers and provide constructive performance feedback; initiate regular motivation and recognition programs for them.
- Hold regular meetings with departmental trainers and department heads to discuss training matters, and ensure trainers submit and carry out monthly departmental training schedules.
- Plan, implement, and monitor with other management-team members the Be Magnifique orientation day and events, Be Magnifique employee programs, School of Excellence, hygiene training, health and safety training, and language-training program.
- Coordinate and monitor company training and departmental management-development and local-management training programs.
- Review progress against the hotel's training plan and make recommendations as needed; prepare monthly training reports.
- Compile and implement employee communications, including the employee magazine, employee meetings, and employee handbook; maintain an effective communications system to inform employees about training activities.
- Establish and maintain effective filing and administrative systems for training documentation, records, materials, and programs; maintain an up-to-date computerized training-record system and the department's status.
- Recommend purchases of training materials and equipment; manage and update training premises, equipment, and materials; maintain a training library for development and training.
- Identify internal and external candidates for company and management training programs and develop appropriate programs.
- Meet with company and management trainees to discuss achievements and concerns and arrange experience-sharing sessions; inform executive committee members and department heads about trainee progress.
- Ensure timely submission of quarterly trainee evaluations.
- Organize recruitment and selection of interns for the internship program; administer and coordinate its on-the-job and off-the-job components, compile internship programs as needed, and maintain related documentation.
- Monitor individual trainees' progress through monthly meetings and feedback from participating department heads.
- Prepare and administer familiarization programs for key management positions.
- Develop, update, and organize general and departmental orientation programs for new employees.
- Coordinate and monitor the effectiveness of school visits; maintain close contacts and collaborate with local colleges, hotel schools, and universities; promote the hotel's image through a college-relations program; organize student job-shadowing placements; and participate in job fairs.
- Ensure employees report punctually in the correct uniform and name badge, provide courteous and professional service, and receive support for their well-being, safety, and development.
- Train subordinates so they have the skills needed to perform their duties effectively; supervise departmental employees and ensure service standards and methods are maintained as described in the department operations manual.
- Carry out duties assigned in the Talent and Culture division duty roster, assist with Talent and Culture functions as needed, and participate in Talent and Culture activities.
- Act as Director on Duty when scheduled and undertake other tasks assigned by the Director of Talent and Culture.
- Report to work punctually in the correct uniform and name badge; maintain personal appearance and hygiene in accordance with hotel and department standards.
- Maintain good working relationships with colleagues and other departments.
- Read and follow the hotel employee handbook, hotel rules, and regulations, especially policies and procedures on fire safety, hygiene, health, and safety.
- Comply with UAE legislation and applicable local laws.
- Respond to departmental changes required by hotel needs and flexibly take on reasonable duties within the position's capabilities, including redeployment to other departments or areas when required by business or customer-service needs.
- Attend training sessions and meetings as required.
Desired Qualifications
- Experience in the hotel or hospitality sector is preferred.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget