NOC Engineer
About the job
- Three to five or more years of experience in a Network Operations Center or similar environment.
- Technical expertise in network troubleshooting across Internet Protocol and/or transmission platforms.
- Knowledge of TCP/IP, MPLS, BGP, QoS, and xWDM technologies.
- CCNP Enterprise-level knowledge for Internet Protocol-focused roles, or equivalent practical experience.
- Hands-on experience with network monitoring tools, incident handling, and fault management.
- Experience working with Linux or Windows environments.
- Ability to document incidents and maintain clear technical reporting.
- Analytical thinking and problem-solving skills.
- Ability to take ownership and make decisions in time-critical situations.
- Responsibility and attention to detail.
- Ability to work collaboratively and communicate with internal teams and external providers.
- Ability to work in an international, fast-paced environment.
- Monitor the network across Internet Protocol and transmission platforms, including xWDM, and underlying infrastructure such as sites and owned or leased fiber.
- Act on alarms indicating service-impacting and potential service-impacting issues.
- Initiate and perform troubleshooting of faults and outages across relevant platforms.
- Resolve incidents at first line whenever possible, minimizing escalation to second-level support.
- Take ownership of incidents and drive them to resolution and service restoration.
- Collaborate with third-party providers, including hardware vendors, field support, and network providers, during troubleshooting.
- Ensure accurate and timely documentation during and after incident resolution.
- Maintain clear and structured communication with internal and external stakeholders during major incidents.
- Track service-level agreement commitments, follow up on progress, and coordinate resolution across teams.
- Prepare root cause analyses and outage reports.
- Act as the single point of contact during planned maintenance and outages.
- Configure and contribute to developing Network Operations Center monitoring tools and processes.
- Collaborate with internal teams to improve troubleshooting and information sharing.
- Experience with scripting using Python or Bash.
- Telecommunications industry background.
- Experience configuring or improving Network Operations Center monitoring tools.
- Experience working in an international environment.
About the company
Trinetix provides offshore full-cycle software product engineering and design services for Fortune 500 and fast-growing companies. It assembles cross-functional teams—developers, designers, business analysts, Scrum masters, and project managers—to deliver end-to-end software products, from ideation through deployment and ongoing support. The company operates an offshore development center in Ukraine with 250+ professionals and fosters an ecosystem of innovation and performance-driven culture to proactively generate solutions for clients. Unlike firms that rely on single-skill outsourcing, Trinetix emphasizes integrated engineering and design, long-term collaboration with large enterprises and startups, and a proven track record since 2011. Its goal is to help clients rethink their businesses for the digital era and stay miles ahead of the competition by delivering advanced software products that matter.
Company Size
501-1,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$10M
Headquarters
Nashville, Tennessee
Founded
2011
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Simplify's Take
What believers are saying
- Trinetix’s 2023 $10 million Hypra investment funded Latin America expansion and acquisitions.
- Trinetix’s 2026 newsroom highlights ISO certifications, signaling enterprise sales credibility.
- SAP partnership and active Nashville chamber membership strengthen channel access in 2026.
What critics are saying
- August 2026 layoffs hit QA and frontend teams as a major U.S. client cut funding.
- Trinetix’s dependence on one large American customer creates abrupt revenue concentration risk.
- If U.S. project funding keeps shrinking, Trinetix’s offshore delivery model loses volume quickly.
What makes Trinetix unique
- Trinetix secured SAP PartnerEdge Service track status in February 2026.
- Emergest merger added CDO Boris Bukengolts and CTO Sam Ferrise in 2023.
- Trinetix blends Ukraine delivery depth with Nashville headquarters and Latin America expansion.
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Benefits
- Health Insurance
- Mental Health Support
- Flexible Work Hours
- Training Programs