Document Support Clerk

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• Integrity First: We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

Job Summary

This role supports inbound and outbound client mailings onsite in our Easton, Maryland office.  This position will also assist the department with daily functions by providing exceptional administrative support and excellent customer service.

Duties and Responsibilities

• Prepares and ensures mailings are executed with excellence and urgency.
• Monitors outgoing packages to ensure all items are submitted to the post office in a timely fashion.
• Provides administrative coverage and support, including but not limited to mailings, email execution, answering phones, fingerprinting, scheduling appointments, scanning cards etc.
• Assist with client facility badging process as well as conducting research for record improvement projects.
• Any other task as directed by leadership.
• Must be trained to fingerprint and must pass the fingerprint training course provided by the State of Maryland. Cisive will provide.

Minimum Qualifications

• High School Diploma or the equivalent required. 
• Ability to work onsite in our Easton, MD office, Monday through Friday, 12:30pm EST-4:30pm EST
• Must pass a thorough background check to include fingerprinting 
• Required to pass a certified fingerprint technician course through the State of Maryland. 
• Proficiency in Microsoft Office required 
• Able to multitask efficiently and effectively  
• Notary is a plus but not required
• Strong attention to detail 
• Highly organized  
• Excellent written and verbal communication skills