Account Representative

A career as an Account Representative at National Bank, your ability to work in synergy with a variety of partners will be a key asset. You’ll use your excellent customer service skills and proactive approach to take charge of clients’ needs.

Your role:

• Provide support to the Account Director by prioritizing and managing complex and diverse administrative activities for files within the Real Estate sector.
• Optimize your interventions, ensure client satisfaction and loyalty, while identifying business opportunities.
• Open and manage commercial client account files.
• Support colleagues in resolving non-standard or exceptional files.
• Identify operational issues, propose solutions, and contribute to the development of new procedures.
• Perform verifications and analyses to ensure the accuracy of financial data while meeting deadlines, and participate in various tasks related to financial transactions.
• Ensure compliance with regulatory requirements and risk management policies.

Your team:

Working in the Real Estate sector, you’ll be part of a large team that stands out for its exceptional level of collaboration and you report to the Director of Sales Support, Real Estate Development Unit Group. In addition to maintaining client relationships and carrying out a variety of tasks, you’ll have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group. 

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites: 

• Three-year college diploma or academic equivalent in a related field and three years of relevant experience
• Customer service experience 
• Knowledge of commercial banking products and services
• Proficiency with Microsoft Office suite, including Word and Excel
• Knowledge of LIS, PH, and ICOP applications is an asset
• Good sense of initiative and good level of autonomy

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.