Global Technical Support Specialist 2 - Digital

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Who are we looking for

Our future colleague enjoys solving IT, software and networking challenges in a multidisciplinary, global technical environment. This role is the GTS-Digital technical counterpart for assigned TEM,SEM/SDB and LDB  New Product Introduction (NPI) projects that incorporate a Data Management Platform (DMP), helping deliver standard, supportable digital solutions to the growing SEMI business.

• Handles tasks and projects in the Technical Support Department in order to improve its efficiency.
• Technical communication on escalations and project involvement with R&D, R&D Global Digital and BU
• Provides „root cause“ analysis and actively takes part in resolving technical issues supporting the field
• Collects, analyzes and reports data for the purpose of solving problems and improving company’s inner processes, including parts information.
• Provide worldwide 3rd line technical support on Digital (SW, IT, cybersecurity) related issues on different product groups (TEM, SEM SDB, LDB)
• Troubleshoot instrument and DMP connectivity issues involving TCP/IP, addressing and subnetting, DNS, DHCP, switching, routing, firewalls, network ports and secure remote access.
• Owns supporting creation of documentation, training and driving skill-level in the field for Digital topics
• Advise and support, co-own global SW projects related to software updates, infrastructure and/or patching
• Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes
• Continuously drive improvement via MyPPI, CAPA and NPI projects
• Track assigned technical actions and escalations, communicate progress and risks, and follow applicable IMS, EMS, documentation and product-change processes.

How will you get there

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or a related technical discipline, or an equivalent combination of education and relevant work experience.
• Hands-on experience supporting or troubleshooting networked hardware/software, IT infrastructure, connected scientific instruments or comparable technical systems.
• Practical networking knowledge: TCP/IP, IP addressing and subnetting, DNS, DHCP, switching, routing, firewalls, VPNs and connectivity diagnostics.
• Working knowledge of Windows and/or Linux administration, software installation, system configuration, log analysis and routine software updates.
• Experience with DMP hardware/software configurations or similar industrial/enterprise computing platforms is an advantage.
• Experience participating in NPI, service-enablement or cross-functional technical projects; familiarity with ECR/ECO or product-change processes is an advantage.
• Good written and verbal communication skills; English written and spoken at minimum B2 level.
• Ability and willingness to travel internationally (less than 25% of working hours).
• Ability to work independently as well as to collaborate in a team.

What do you need

• Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position
• Affinity with software applications and computer hardware
• Pro-active, customer-focuses, hard-working and outgoing personality
• Self-steering on multiple tasks
• Consistent record to work well with cross-functional and cross-cultural teams

Of course, we all know a list of job requirements is like a wish list. Are you the ideal candidate, but you do not match all requirements? We are happy to get to know you and to discuss a possible fit.

Why Service

Our Central Service organization enables our customer to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time. The Global Technical Support Digital team support cross product Digital and Workflow enablement solutions

Why us

• Opportunity to join Thermo Fisher Scientific - company culture which stands for integrity, involvement, intensity and innovation!
• Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)
• We provide excellent career progression opportunities with a large and growing global employer.
• Collaborative work in an international environment
• Strong Team Spirit and Active Career Management

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We encourage candidates that enjoy working in a diverse, multi-disciplinary, groundbreaking technology environment where personal development and team collaboration are key to success, to help make the impossible possible for our customers..

Diversity is an important element to build an effective and challenging working environment. Integrity, Intensity, Innovation and Involvement are key values that we expect as integral part of our community.