Outreach Manager

About Us

TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive, long-lasting impacts for our communities and our clients in the power and energy, transportation and infrastructure, environmental, and property and buildings sectors. As part of our team, you’ll discover a world of opportunities to connect with innovative thinkers, forge your path, and have fun tackling the world’s most challenging projects. At TRC, Member of WSP, you can have a rewarding career on every level.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Overview

Senior Team Lead – Existing Building Account Management 

TRC creates and implements sophisticated and innovative solutions to the challenges facing America’s energy markets and infrastructure. A national energy and environmental services organization, TRC provides its services to America’s major industries, utilities, banks, insurance companies and federal, state, and local government agencies. 

TRC is seeking an Outreach Manager to own customer engagement efforts and market engagement with commercial property managers, facilities managers, and business owners. The Outreach Manager will oversee and manage all outreach and project management for the existing building efficiency program serving Oregon and Southwest Washington. Through the program, we deliver technical assistance and cash incentives to customers in commercial  buildings to help make electric and natural gas energy efficiency upgrades possible. 

These efforts will be executed through strategic leadership to directly engage property managers, facilities managers, and business owners.Additionally, this role will be responsible for executing marketing strategies including speaking at events, developing and distributing collateral content, engaging utility customers, and regularly engaging with our client.  This role also assists in the development of new and innovative market engagement strategies to include traditionally under-served communities.

Responsibilities

• Monitor project forecasts with Navigators and Energy Advisors and communicate timeline risks or changes.
• Serve as the subject matter resource on eligibility questions, partnering with Measure Development and Operations to resolve issues and customer service issues.

• Review and manage internal eligibility requests, ensuring complete documentation and coordinating follow-up with team members.

• Act as the primary contact for escalations related to Energy Advisor performance or conduct

• Recommend process and application form improvements as program changes happen

• Develop and maintain monthly and quarterly outreach reports, including market trends, sector performance, and success highlights.

• Serve as the initial point of contact anddistribution for program referrals.

• Keep the team informed of policy and program changes affecting outreach activities

• Collaborate with IT, Data, and Marketing on system improvements, campaign feedback, reporting, and event staffing.

• Coordinate event and conference assignments for Outreach staff.

• Support impact evaluations by maintaining accurate records and providing information to evaluations teams.

• Participate in and support a variety of cross-functional meetings, regional check-ins, and special initiatives.

• Manage employee performance, including KPI tracking, weekly pipeline review, and annual evaluations.

• Assist with annual planning and operational updates, including outreach plans, contact lists, project closeout schedules, and performance reviews.

Qualifications

• 3+ years’ experience managing and leading a team.
• Self-driven leader with proven ability to motivate a team, especially a team that is often in the field and covers a large geographic area and multilingual customer base.
• Experience in conflict resolution in customer service environments.
• Strong customer service skills to include highly effective communication in person, over email, and over the phone.
• A collaborator, able to leverage their team’s experience and market conditions to make informed decisions.
• Demonstrated ability to effectively manage people in remote work environments.
• A collaborator who works with team leads (e.g., engineering, marketing, operations), respecting the distinct roles each team has while effectively communicating business development needs.
• Excellent time management skills including the ability to run effective and efficient meetings 
• Excellent project management skills and ability to train team members how to manage projects 
• Experience setting sales team expectations and coaching for success.
• Ability to learn and use a Customer Relationship Management (CRM) system or a similar system to effectively track business development activities.
• Proficiency with computer and mobile technology devices.
• Ability to introduce and monitor performance metrics to support program goals.
• Proficient knowledge of MS Office tools i.e., Outlook, Teams, Excel, Word, and SharePoint.
• Demonstrated interest or experience in outreach to communities that are not engaged through traditional mainstream outreach.
• Possess a valid driver's license with clean driving record and a reliable vehicle.
• Experience with utility-sponsored energy efficiency programs.  
• Previous experience with energy efficiency technologies and how to "sell" the benefits of electric and gas energy efficiency.
• Understanding of building science and energy efficiency technologies.

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
• *These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

• Other Compensation: Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

Disclaimers

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC’s career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.

Salary Range

USD $105,000.00 - USD $133,806.40 /Yr.