Distribution Support Executive

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

We are seeking a highly organized and detail-oriented Distribution Support Executive to join the Life Business team on a contract basis. The role supports day-to-day distribution operations, including agent maintenance, commission and incentive processing, system testing, and new firm onboarding activities. The incumbent will work closely with internal stakeholders such as Sales, Compliance, Finance and Operations, as well as external distribution partners, to ensure smooth execution of processes and adherence to regulatory and internal requirements. 

JOB SCOPR AND RESPONSIBILITIES

Core Responsibilities: 

• Oversee agent maintenance activities, including creation, termination, suspension, promotion and updates of agent codes. 

• Manage proxy requests and ensure timely and accurate updates to agent records in relevant systems. 

• Generate and distribute commission, incentive and operational reports. 

• Process commission and incentive payments accurately and within stipulated timelines. 

• Handle day-to-day distribution-related email enquiries and support email whitelisting applications. 

Secondary / Exposure Responsibilities: 

• Support system testing activities for new product launches, new firm onboarding and system maintenance initiatives. 

• Assist in onboarding of new distribution firms, including coordination of distribution agreements and product due diligence documentation. 

• Facilitate launch readiness for new products and riders in collaboration with internal stakeholders. 

• Provide operational support for time-sensitive initiatives, clean-up exercises or reviews as directed by the manager. 

QUALIFICATIONS / EXPERIENCE

• Minimum Diploma in any discipline

• 1 to 2 years of relevant experience in insurance operations, distribution support or administrative roles. 

KNOWLEDGE, SKILLS & ABILITY

• Good understanding of life insurance operations across IFA, Bancassurance and Broker channels. 

• Strong administrative skills with a high level of accuracy and attention to detail. 

• Ability to manage multiple tasks and priorities effectively in a fast-paced environment. 

• Good interpersonal and communication skills with the ability to work across teams. 

• Proficiency in relevant systems and tools (e.g. AS400 for agent and commission processing, Jira for task tracking and system testing coordination). 

• Self-motivated, proactive and able to work independently with minimal supervision.