Technical Lead - Infrastructure

This role will require being full-time onsite at our Toronto or New York City office to support collaborative team dynamics and innovative problem-solving. You will participate in an on-call rotation covering 8:00am–4:00pm ET.

This is a player-coach role: you'll lead a small team of infrastructure engineers while staying hands-on in the engineering work itself. You'll be an extra set of hands on your team's projects, take on smaller initiatives yourself so the team can stay focused on roadmap work, and help build, shape, and execute our infrastructure roadmap. Expect to spend roughly 60% of your time on hands-on engineering and 40% on leading the team.

What you'll do

Lead the team

• Lead and develop a small team of talented infrastructure engineers through regular 1:1s, coaching, feedback, and career development
• Help shape a team culture of open communication, craftsmanship, and ownership
• Take direct responsibility for the quality and delivery of the team's work
• Participate in hiring and growing the team
• Protect the team's focus by triaging incoming requests and unplanned work, so engineers can stay on roadmap priorities

Stay hands-on

• Be an extra set of hands on your team's projects: pair on hard problems, unblock work, review designs and code, and pick up pieces of larger efforts when it helps the team move faster
• Own and deliver smaller infrastructure initiatives end to end
• Participate in the team's on-call rotation (8:00am–4:00pm ET), act as a technical leader during production incidents, and drive postmortems and follow-up work
• Champion Infrastructure as Code, automation, and engineering best practices, leading by example

Shape the roadmap

• Partner with the Head of Infrastructure to build, shape, and execute the infrastructure roadmap
• Translate long-term goals into concrete, shippable milestones, and plan, estimate, and make tradeoffs with your team
• Own and be accountable for KPIs covering the reliability, resiliency, and uptime of critical services
• Collaborate with engineering, security, and product teams to identify infrastructure requirements, risks, and opportunities, including cloud cost optimization
• Facilitate thorough documentation and knowledge sharing

What we're looking for

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship.

Required

• 6+ years of experience in DevOps, SRE, or infrastructure engineering, building and operating complex, high-stakes production systems
• 2+ years leading a team of engineers, including people leadership responsibilities such as 1:1s, feedback, and performance conversations
• A track record of balancing hands-on technical work with team leadership
• Extensive experience securing, scaling, and operating Kubernetes in production, with associated tooling (ArgoCD, GitOps, Grafana) and advanced Terraform
• Hands-on experience with a major public cloud provider. We operate primarily on AWS but believe skills in one cloud provider translate to others
• Strong Linux systems administration skills and networking fundamentals (VPCs, security groups, load balancers, CNI plugins, network policy management)
• Proficiency in at least one high-level programming language, preferably Go, with strong bash scripting
• Operational experience with relational and NoSQL databases
• Experience with GitHub Actions and CI/CD pipelines
• Experience participating in and organizing on-call rotations, and leading incident response
• Strong project management skills and experience collaborating across teams
• Excellent written and verbal communication skills

Preferred

• Security operations experience, including vulnerability management, security monitoring, and incident response
• Experience with compliance frameworks and audit lifecycles (SOC, ISO, regulators, etc.)
• Cloud cost optimization and capacity planning experience
• Deep observability experience (Prometheus, Alertmanager, Loki, ELK)
• Experience sourcing and hiring engineering talent
• A history of delivering internal tools or automation that improved developer or operator workflows
• Blockchain/crypto infrastructure experience, such as running nodes and validators
• Prior experience in financial services or regulated industries

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits may vary based on location.

Pay Transparency Notice:

Depending upon your leveling and location, the compensation for this role averages between $205,000 and $250,000 CAD base salary. Equity, an annual performance bonus, and the benefits outlined above are also part of this role’s package.

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.