IT Infrastructure Support - ITIL, 1st/2nd, Support
About the job
- A strong understanding of Information Technology trends, products, and solutions.
- Experience maintaining high-performing service support functions, including IT Service Desk, Desktop Support, and second-line technicians.
- Knowledge of business development, especially identifying and developing business opportunities with the customer.
- ITIL certification is an advantage.
- Fluency in spoken and written English and Polish.
- Candidates must declare a criminal record extract no older than three months.
- Willingness to travel when required.
- Maintain the integrity of all computer workstations and associated software within the organization.
- Act as the main point of contact for employees experiencing computer issues.
- Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
- Develop plans to ensure the organization has appropriately skilled resources to meet its objectives and commitments; manage the implementation of resource planning, recruitment, selection, assessment, onboarding, and resource transitions.
- Manage departmental and business IT risks by identifying and mitigating risks and recommending solutions to the Head of IT.
- Coordinate business development activities, including identifying and communicating with clients.
- Ensure existing and future IT service and support aligns with business roadmap expectations and the client's strategy.
- Execute and coordinate local projects at the site.
- Support client-standard technologies, including basic troubleshooting of Exchange and additions, moves, and changes to Active Directory accounts.
- Work with the project management team on PC builds and network equipment deployments.
- Troubleshoot PC connectivity issues.
- Troubleshoot network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephone systems.
- Install packaged software and authorized third-party software.
- Implement and support remote access solutions using VPN.
- Serve as an escalation point for the help/service desk and provide onsite second-level support.
- Implement local application enhancements and provide local application support where required.
- Provide IT feedback where required, ensure customer satisfaction, and continuously improve services at the site.
- Provide hands-on technical support when required.
- Participate in and assist with global IT initiatives where required.
- Customer focus and commitment to customer satisfaction and delivering business value.
- Excellent communication and negotiation skills with strong service orientation.
- Ability to multitask and think outside the box.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
- Employee Referral Bonus
- Professional Development Budget
- Company Social Events
- Wellness Program
- Flexible Work Hours
- Paid Sick Leave