D-ploy

IT infrastructure services and management consulting

IT Infrastructure Support - ITIL, 1st/2nd, Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeWarsaw, PolandNo salary listedIn-person

About the Job

Requirements

A strong understanding of Information Technology trends, products, and solutions.
Experience maintaining high-performing service support functions, including IT Service Desk, Desktop Support, and second-line technicians.
Knowledge of business development, especially identifying and developing business opportunities with the customer.
ITIL certification is an advantage.
Fluency in spoken and written English and Polish.
Candidates must declare a criminal record extract no older than three months.
Willingness to travel when required.

Responsibilities

Maintain the integrity of all computer workstations and associated software within the organization.
Act as the main point of contact for employees experiencing computer issues.
Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
Develop plans to ensure the organization has appropriately skilled resources to meet its objectives and commitments; manage the implementation of resource planning, recruitment, selection, assessment, onboarding, and resource transitions.
Manage departmental and business IT risks by identifying and mitigating risks and recommending solutions to the Head of IT.
Coordinate business development activities, including identifying and communicating with clients.
Ensure existing and future IT service and support aligns with business roadmap expectations and the client's strategy.
Execute and coordinate local projects at the site.
Support client-standard technologies, including basic troubleshooting of Exchange and additions, moves, and changes to Active Directory accounts.
Work with the project management team on PC builds and network equipment deployments.
Troubleshoot PC connectivity issues.
Troubleshoot network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephone systems.
Install packaged software and authorized third-party software.
Implement and support remote access solutions using VPN.
Serve as an escalation point for the help/service desk and provide onsite second-level support.
Implement local application enhancements and provide local application support where required.
Provide IT feedback where required, ensure customer satisfaction, and continuously improve services at the site.
Provide hands-on technical support when required.
Participate in and assist with global IT initiatives where required.

Desired Qualifications

Customer focus and commitment to customer satisfaction and delivering business value.
Excellent communication and negotiation skills with strong service orientation.
Ability to multitask and think outside the box.

IT Infrastructure / Onsite Support (ITIL, 1st/2nd, Support)

D-ploy · Warsaw, Poland · Full-time · Posted 2026-10-13

Workplace: on_site

Department: ALOSS

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities:

Maintain the integrity of all computer workstations and associated software within the organization
Act as the main point of contact for employees who are experiencing computer issues
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources
Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of IT
Coordinate business development activities such as identification and communication with client
Ensure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategy
Execution/coordination of local projects at the site
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Installation of packaged software and authorized 3rd party software
Remote access solution (VPN) implementation and support
Escalation point for help/service desk and on site 2nd level support
Implementation of local application enhancements and provide local application support (where required)
Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site.
Must be willing and able to provide hands on technical support when required
Participate and assist with global IT initiatives (where required)

Requirements

A strong understanding of Information Technology; trends, products and solutions
Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians
Knowledge of business development, especially spotting and developing business opportunities with the customer
Customer focused with a passion and drive for customer satisfaction and delivering business values
ITIL certification is an advantage
Excellent communication and negotiation skills with strong service orientation
Willingness to travel when required
Multitasking as well as ability to “think outside of the box”
Fluency in English and Polish (spoken and written)
Candidates have to declare Criminal record extract not older than three months

Benefits

Birthday Voucher in the amount of 180 PLN - valid for one year
Additional one day of vacation to your yearly entitlement every two years of work relationship
Reimbursement of glasses on prescription in the amount of 300 PLN every two years
Work-Anniversary Voucher (after 5-, 10- and 15-year anniversary)
Wedding and Baby-born Voucher (gift to celebrate the special moments)
Recognition Award and Appreciation Voucher for exceptional work on internal as well as customer projects
Fishing for Friends Program

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About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

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