Full-Time

Account Manager

Posted on 1/31/2025

Braze

Braze

1,001-5,000 employees

Customer engagement platform for marketers

Compensation Overview

$63.8k - $78kAnnually

+ On Target Earnings (OTE) + Bonus + Commission

Mid, Senior

San Francisco, CA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • Drive, intellectual curiosity, and a relentless commitment to excellence
  • Background in SaaS sales for Mobile and/or Marketing Technology
  • Proven success navigating organizations and the ability to quickly identify decision makers and the decision making process for Braze’s SMB customer segment
  • Outstanding verbal, written and stand-up presentation skills
  • Prior experience with salesforce.com CRM, or other CRM used to manage the sales pipeline
  • Excellent organizational skills and time management abilities
  • The capacity to handle multiple competing priorities
  • Proven ability to quickly get up to speed on new cloud apps and tools
  • An accomplished networker in your daily life through social media and other mediums
  • Up-to-date on digital trends, especially in the mobile, web and email space
  • Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).
Responsibilities
  • Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
  • Acquire and maintain best-in-class product knowledge and industry trends
  • Proactively analyze customer product usage and identify growth opportunities
  • Effectively communicate customer feedback to the Braze product team
  • Cross-department collaboration, including but not limited to Success, Sales, Product, Legal and Marketing
  • Coordinate resources to drive feature adoption
  • Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage
Desired Qualifications
  • At least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year
  • Product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions
  • Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams including input into the lead generation process.

Braze provides a customer engagement platform designed to help brands build strong relationships with their customers. The platform allows marketers to gather and utilize data from various sources to engage with customers in real-time across multiple channels, such as email, push notifications, and in-app messaging. Key features include journey orchestration, which helps create personalized customer experiences, and AI-powered tools for experimentation and optimization to improve marketing strategies. Unlike many competitors, Braze focuses on delivering a seamless cross-channel experience and is recognized for its strong workplace culture and leadership in the marketing technology space. The goal of Braze is to enhance customer engagement and foster lasting connections between consumers and brands.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

New York City, New York

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into the Middle East taps into a rapidly transforming digital market.
  • AI innovations like Project Catalyst enhance personalized customer experiences.
  • Braze's strong ESG initiatives align with growing investor and consumer priorities.

What critics are saying

  • Cultural and regulatory challenges may impact Middle East expansion plans.
  • Increased competition from GrowthLoop's new solution could affect market share.
  • Data privacy concerns may arise from AI-driven personalization features.

What makes Braze unique

  • Braze offers real-time, cross-channel customer engagement with AI-powered personalization.
  • The platform supports journey orchestration and data-driven marketing strategies.
  • Braze's global presence includes offices in key markets like New York, London, and Singapore.

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Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Arabian Business
Oct 21st, 2024
Customer engagement platform Braze ramps up Middle East operations

Braze, a leading customer engagement platform, announced plans to open an office in Dubai, as part of its expansion into the Middle East region.

Solutions Review
Sep 27th, 2024
Top MarTech News From the Week of September 27th: Updates from SAP, Braze, Contentstack, and More

GrowthLoop, a customer data platform (CDP) for marketers, has announced The Loop, a new solution and methodology designed to help marketers better understand how specific marketing channels and audiences impact business outcomes.

MarTech View
Sep 27th, 2024
Braze Launches AI Innovations for Personalized Engagement

Braze launches Project Catalyst, featuring an AI agent for personalized CX and enhancements like BrazeAI Liquid Assistant and Message Template Assistant.

IT Business Depot
Sep 25th, 2024
Braze Launches Fifth Cohort of Tech for an Equitable Future Grant Program in Partnership with BET+

Braze launches fifth cohort of Tech for an Equitable Future grant program in partnership with BET+.

MarketBeat
Aug 24th, 2024
AMI Asset Management Corp Invests $1.03 Million in Braze, Inc. (NASDAQ:BRZE)

AMI Asset Management Corp invests $1.03 million in Braze, Inc. (NASDAQ:BRZE).

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