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Eurofins

Global lab testing and analytics network

Mitarbeiter Customer Service

Customer SupportConfirmed live in the last 24 hours
Full-timeBirkenfeld, Germany€3.1k - €3.5k /moIn-person

About the Job

Requirements

  • A completed commercial/vocational training or comparable qualification is required.
  • Good knowledge of Microsoft Office, particularly Excel and Word, is required.
  • Experience using ERP systems is required.
  • Good English skills, spoken and written, are required.
  • Organizational skills and the ability to handle multiple tasks simultaneously are required.
  • Teamwork and flexibility are required.

Responsibilities

  • Process customer orders by entering, handling, and tracking them in the ERP system, ensuring orders are fulfilled smoothly and on time.
  • Create quotes in coordination with the sales team, monitor quote deadlines, and update price lists.
  • Communicate professionally and promptly with customers by phone, email, or in person, answering questions about products, prices, delivery times, and related topics.
  • Receive and process claims and complaints, working closely with other departments to find timely solutions and ensure customer satisfaction.
  • Update customer data and order information in the system, ensuring data integrity and accuracy.
  • Support sales representatives with quote preparation, preparation of sales materials, and customer service.
  • Prepare reports on sales activities, order status, and customer satisfaction, and support analysis of sales data and development of recommendations.

Desired Qualifications

  • Professional experience in inside sales or a comparable position is advantageous.
  • Knowledge of additional foreign languages is advantageous.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size
10,001+
Company stage
IPO
Headquarters
Luxembourg
Founded
1987

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