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United Airlines

Flies passengers and cargo worldwide from US hubs

Senior Developer - Information Technology

AI Application Engineering +1Updated on Nov 14
Full-timeHouston, TX, USAIn-person

About the Job

Requirements

  • At least eight years of hands-on technical experience in modern distributed and disconnected systems architecture.
  • Proven experience delivering interactive voice response, web chat, and artificial intelligence-powered virtual assistant solutions.
  • A solid technical understanding of cloud platforms such as AWS, Azure, or GCP, APIs, continuous integration and continuous delivery, web technologies, and DevOps practices.
  • Organizational and stakeholder management skills across technical and non-technical teams.
  • Experience with Agile/Scrum or SAFe frameworks and tools such as Jira, Confluence, or Azure DevOps.
  • Knowledge of APIs, JSON, XML, OAuth, MQTT, RabbitMQ, Solace, Kubernetes, and Wi-Fi technology.
  • Experience with Node.js, Python, Go, and React.
  • Familiarity with continuous integration and continuous delivery pipelines, DevOps, and version control tools such as Git.
  • Knowledge of customer journey mapping, persona design, and voice user-experience best practices.
  • Familiarity with compliance standards such as GDPR, HIPAA, and PCI-DSS in cloud and customer-experience solutions.
  • A bachelor's degree or four years of relevant work experience.
  • A background in computer science engineering or a relevant field.
  • At least four years of experience designing, developing, documenting, testing, and debugging new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an Agile environment.
  • Experience in web development, API integrations, cloud technologies, contact center/interactive voice response technologies, and chatbot creation and integrations.
  • Experience in conversational AI domains and agentic AI.
  • Experience with chat and voice bots.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of an interview is required to meet job qualifications.
  • Reliable, punctual attendance is an essential function of the position.

Responsibilities

  • Develop critical applications within contact centers, with technical development expertise in conversational contact center technologies including web chat, voice interactive voice response, web applications, and cloud platforms.
  • Lead development, execution, and delivery of artifacts and code involving conversational AI, interactive voice response systems, chatbot and web chat solutions, and cloud-native web applications.
  • Collaborate with technology leads and developers, business subject-matter experts, user-experience designers, and technology stakeholders to define technical deliveries.
  • Drive integration of web-based channels with back-end systems, APIs, and analytics platforms.
  • Champion Agile/Scrum methodologies by conducting sprint planning, stand-ups, and retrospectives.
  • Lead API integrations between internal platforms, external systems, and cloud services.
  • Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.
  • Lead unit and integration testing and assist quality assurance teams with end-to-end testing.
  • Stay current with industry best practices and emerging technologies in API development and integration.
  • Highlight and document risks, issues, blockers, and dependencies, and discuss them regularly with the team project manager.
  • Coordinate with cloud infrastructure teams using AWS, Azure, or GCP to ensure scalable, secure, high-performance deployments.
  • Track delivery milestones and interdependencies across multiple teams.
  • Oversee vendor relationships and third-party integrations when applicable.
  • Support and guide the team in removing blockers, maintaining momentum, and ensuring quality.

Desired Qualifications

  • Knowledge of natural language processing/natural language understanding, large language models, or generative AI frameworks such as OpenAI, Google Vertex AI, or Amazon Bedrock, including data preparation, prompt design, testing, and feedback loops.
  • Cloud certification.
  • SAFe Agile.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

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