All Accor

Global hotel management, franchising, loyalty program

Coordinador de Catering

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timePanama City, Panamá Province, PanamaNo salary listedIn-person

About the Job

Requirements

Communicate clearly, verbally and in writing, in both English and Spanish.
Use Excel.
Handle clients and client situations effectively.
Work in a high-performance environment.
Have knowledge of Delphi.fdc or similar programs.

Responsibilities

Prepare quotations aligned with event needs.
Sell small social and corporate events, including planning and execution.
Qualify leads according to their revenue.
Follow up after events to generate future business.
Prepare relevant documents to communicate internal and external event needs.
Organize and conduct hotel facility showrounds.
Respond to all client correspondence and requests within 24 hours of receipt.
Review the sales turnover file, contact the client, and, if possible, coordinate an in-person meeting to obtain all relevant event information.
Work with the salesperson to review contracts to ensure agreed terms are met and executed effectively.
Create client contracts with all necessary details.
Work on event banquet orders.
Understand event pricing strategies, rates, and restrictions to offer clients added value.
Offer contract add-ons to increase revenue against the monthly budget for Local Groups and Events.
Act as the key liaison between the client and other departments, ensuring a seamless experience.
Inform the hotel about and coordinate all details for last-minute events.
Review and supervise event setup on the event day.
Manage the department's purchasing program, Birchstreet.
Finalize details with suppliers to ensure the client receives the expected product and to care for the property.

Job Description

El Coordinador es el encargado de brindar soporte y asistencia a Catering y Conference Services.

Preparar cotizaciones alineadas a las necesidades de los eventos.
Venta de pequeños eventos sociales y corporativos, trabajando la planeación y ejecución de estos eventos.
Calificar los leads de acuerdo a su ingreso.
Dar seguimiento a los eventos una vez han culminado para generar negocio futuro.
Preparar cualquiera documentos relevantes para comunicar las necesidades internas y externas del evento.
Organizar y llevar a cabo showrounds de las instalaciones del hotel.
Dar respuesta a toda la correspondencia y solicitudes de clientes en un periodo no mayor a 24 horas de recibida.
Verificar el archivo de Turn Over de ventas, contactar al cliente y de ser posible coordinar una cita en persona para obtener toda la información pertinente al evento.
Trabajar con el Vendedor para revision del contrato en pro que se cumpla lo acordado y se ejecute efectivamente.
Generar contratos de clientes con todos los detalles necesarios.
Trabajar en las órdenes de banquetes de eventos.
Conocer la estrategia de precios, tarifas y restricciones para los eventos con el fin de ofrecer valores agregados a los clientes.
Ofrecer opciones adicionales a los contratos para incrementar las ganancias al presupuesto dado por mes en Grupos y Eventos Locales.
Ser el enlace clave entre el cliente y los otros departamentos, asegurándose de que la experiencia sea impecable.
Informar al hotel y coordinar todos los detalles de los eventos de último minuto.
Revisión y supervisión del montaje el día del evento.
Manejo del programa Birchstreet de compras para el departamento.
Concretar detalles con los proveedores para asegurar que el cliente final reciba el producto esperado y velar por el cuido de la propiedad.

Qualifications

Comunicación verbal y escrita clara en ambos idiomas (Inglés y Español)
Manejo de Excel
Manejo efectivo de clientes y situaciones con los mismos
Capaz de trabajar en un ambiente de alto rendimiento
Conocimiento de Delphi.fdc o programas similares

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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