Business Manager
About the job
- Leadership experience within a medical or related industry, with exposure to commercial and operational service delivery.
- Demonstrated customer relationship management experience.
- Strong commercial acumen and a results-focused approach.
- Excellent communication, influencing and stakeholder management skills.
- A supportive and values-led leadership style.
- Strong organisational skills and the ability to manage competing priorities.
- Advanced Microsoft Office skills.
- A genuine commitment to delivering an exceptional customer experience.
- Lead, support and develop the Customer Service team to deliver a consistently high standard of service.
- Oversee daily activities, workloads and service delivery to support team productivity and efficiency.
- Build strong, trusted relationships with Northern Territory customers through proactive engagement, training and ongoing support.
- Monitor service standards and ensure client service-level agreements and contractual requirements are met.
- Work collaboratively with operational teams to resolve customer issues and complaints effectively.
- Support recruitment, onboarding, training and development of team members.
- Work with the General Manager and Operations Manager to support business growth initiatives.
- Monitor customer and industry trends and identify opportunities for continuous improvement.
- Promote strong governance, quality and compliance across day-to-day operations.
- Foster an inclusive, collaborative and supportive team environment.
About the company
MedHealth runs Australian health and employment businesses for government agencies, insurers and private employers that support people through illness, injury and disability. Its services range from workplace injury prevention and recovery to finding work and navigating claims, with support tailored to individual circumstances. Clinicians and employment specialists work with clients in communities across Australia, while corporate customers buy assessments and support for the people in their care. The group brings independently operated brands together under shared resources and specialist expertise. MedHealth was founded in 1986 and is headquartered in Melbourne, Victoria.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Melbourne, Australia
Founded
1986
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Simplify's Take
What believers are saying
- Internal moves have several routes: MedHealth advertises roles and secondments across 25 independently operated businesses.
- Clinical training deepens: MedHealth's September 2026 university partnership enrolled 200+ practitioners in accredited positive-behaviour-support microcredentials.
- Clinicians gained another network: MedHealth's Connect added three South Australian disability-therapy clinics through its July 2026 acquisition.
What critics are saying
- atWork staff face program transitions: Inclusive Employment Australia replaced its government disability-employment program in November 2025.
- Support work crosses borders: MedHealth uses offshore vendors for administrative, recruitment and IT functions in four Asian countries.
- MedHealth's disability-therapy fees face statutory limits: Australia's September 2026 pricing determination sets maximum charges, constraining provider pricing.
What makes MedHealth unique
- MedHealth reaches beyond rehabilitation: UHG's medEbridge connects business customers with healthcare providers.
- Rehabilitation adapts to language and schedules: MedHealth's Kairros designs programs for second-language English speakers and night-shift workers.
- Legal cases create another service line: MedHealth combines specialist medical opinions, expert evidence and negligence support for law firms.
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Benefits
- Paid Parental Leave
- Flexible Work Hours
- Remote Work Options
- Commuter Benefits
- Professional Development Budget
- Company Social Events