GXO Logistics

Contract logistics with warehousing and automation

Lead Analyst - Advanced Technology

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

At least 3 years of experience in WMS/application support, key user or super user roles, or IT service desk/application support environments.
Knowledge of warehouse and logistics processes.
Experience with Manhattan Active WMS or an equivalent Warehouse Management System.
Experience with incident and service request management.
Experience with ServiceNow or a similar IT service management platform.
Experience with Microsoft Windows and Microsoft 365.
Experience with user access and permission management.
Ability to troubleshoot and perform root cause analysis.
Fluent English communication.
A bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline is preferred.
Candidates with strong warehouse operations knowledge and technical aptitude will also be considered.

Responsibilities

Provide Level 2 support for Manhattan Active WMS incidents, service requests, and user access management.
Troubleshoot issues across receiving, inventory, replenishment, picking, packing, and shipping operations.
Monitor and support WMS integrations, interfaces, and warehouse process functionality.
Escalate complex issues to Level 3/4 support teams and vendors as needed.
Document incidents, root causes, workarounds, and enhancement requirements.
Support software releases, testing, validation, and change implementations.
Collaborate with business users, operations teams, project teams, and external vendors.
Manage incidents and service requests via ServiceNow, Microsoft Teams, phone, and email.
Prioritize issues according to business impact and SLA requirements.
Participate in major incident management, root cause analysis, and problem management activities.
Develop and maintain knowledge articles, standard operating procedures, and support documentation.
Work closely with Infrastructure, Security, Network, and Application teams.
Contribute to service improvement initiatives and operational reporting.

Desired Qualifications

Experience supporting logistics, warehousing, or supply chain operations is preferred.
Prior Level 1 or Level 2 support experience is advantageous.
Basic SQL knowledge.
Log analysis and troubleshooting.
API, system integration, and interface support experience.
Experience supporting RF scanners, printers, handheld devices, and warehouse hardware.
German language proficiency.
Exposure to release management and testing activities.

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Job Title:	Lead Analyst, Advanced Technology
Office location:	Mumbai & Bengaluru /Hybrid
Job Type (perm/FTC)	Permanent

Context & Job Purpose
We are seeking a 2nd Line Support Specialist to provide operational, technical, and functional support for Manhattan Active WMS and warehouse IT infrastructure. The role is responsible for maintaining system stability, resolving incidents, supporting warehouse users, and ensuring seamless warehouse operations in a fast-paced logistics environment.
Key responsibilities
Manhattan Active WMS Support Provide Level 2 support for Manhattan Active WMS incidents, service requests, and user access management. Troubleshoot issues across receiving, inventory, replenishment, picking, packing, and shipping operations. Monitor and support WMS integrations, interfaces, and warehouse process functionality. Escalate complex issues to Level 3/4 support teams and vendors as needed. Document incidents, root causes, workarounds, and enhancement requirements. Support software releases, testing, validation, and change implementations. Collaborate with business users, operations teams, project teams, and external vendors. Application & IT Support Manage incidents and service requests via ServiceNow, Microsoft Teams, phone, and email. Prioritize issues according to business impact and SLA requirements. Participate in major incident management, root cause analysis, and problem management activities. Develop and maintain knowledge articles, SOPs, and support documentation. Work closely with Infrastructure, Security, Network, and Application teams. Contribute to service improvement initiatives and operational reporting
Key Skills & Competencies
Manhattan Active WMS or equivalent Warehouse Management System (WMS) Warehouse and logistics process knowledge Incident and service request management ServiceNow or similar ITSM platform Microsoft Windows and Microsoft 365 User access and permission management Troubleshooting and root cause analysis Strong stakeholder communication skills Fluent English communication Nice-to-Have Skills Basic SQL knowledge Log analysis and troubleshooting API, system integration, and interface support experience RF scanners, printers, handheld devices, and warehouse hardware support German language proficiency Exposure to release management and testing activities Key Competencies Analytical thinking and problem-solving Customer-focused approach Ability to work under pressure in a 24x7 operational environment Strong prioritization and multitasking capability Team collaboration and independent working style Attention to detail and process discipline Continuous improvement mindset
Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline preferred. Experience 3+ years of experience in: WMS/Application Support Key User or Super User roles IT Service Desk / Application Support environments Experience supporting logistics, warehousing, or supply chain operations preferred. Prior Level 1 or Level 2 support experience is advantageous. Candidates with strong warehouse operations knowledge and technical aptitude will also be considered

About the Company

GXO Logistics

Contract logistics with warehousing and automation

GXO Logistics provides contract logistics services across warehousing, order fulfillment, reverse logistics, and transportation management. It serves e-commerce, retail, consumer packaged goods and industrial manufacturing clients with tailored, technology-driven supply chain solutions. The company operates through long-term contracts, typically on a cost-plus or fixed-fee basis, leveraging scale, automation, and data analytics to improve efficiency and cut costs for customers. A notable differentiator is GXO ServiceTech, which handles product returns and reverse logistics for retailers, manufacturers, and insurers, especially in consumer electronics. GXO’s goal is to reduce customers’ logistics costs and complexity by delivering end-to-end, tech-enabled logistics services at scale through long-term partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Greenwich, CT
Founded: 2021

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