Full-Time

Operations Technician

Koala Health

Koala Health

51-200 employees

Subscription-based vet-prescribed pet medications

Compensation Overview

$18/hr

Boston, MA, USA

In Person

Category
Medical, Clinical & Veterinary (1)

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Requirements
  • Willingness and ability to obtain a Massachusetts Board of Pharmacy Registered Technician Trainee License.
  • High school diploma or equivalent.
  • At least 6 months of experience working with computer and web-based tools.
  • Ability to lift 50 pounds.
  • Ability to stand for an 8-hour shift.
  • Ability to recognize and identify patient medications.
  • Ability to multitask and prioritize in a rapidly evolving startup environment.
  • Experience working in a fast-paced work environment while consistently meeting standards for productivity and quality.
  • Ability to work effectively as a team member.
  • Organization skills and attention to detail.
  • Written and verbal communication skills.
  • Ability to work independently.
Responsibilities
  • Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Assist the pharmacist in retrieving prescription refills from veterinarian prescribers.
  • Follow up with patients as needed to clarify questions and provide updates on their orders.
  • Assist the pharmacist in filling prescription items, as permitted by the state board of pharmacy.
  • Run automated machinery required to pre-sort and package medications.
  • Fill exception trays with appropriate medication.
  • Work with the Operations team to ensure the right medications are put in the right pouches.
  • Transition orders through workflow stages from initial dispense through quality control.
  • Count and fill prescription vials and affix labels on bulk prescription items.
  • Pack and ship completed orders, including printing and affixing appropriate labels on dispensers and shipping boxes.
  • Sort and triage boxes for shipment at the appropriate time.
  • Aid the Operations team with receiving, shipping, counting, and packing.
  • Clean and help maintain equipment and work areas.

Koala Health provides a subscription-based pet health service in Boston that delivers vet-approved medications, supplements, and health products. How it works: prescriptions are obtained directly from the pet's veterinarian, and medications are packaged by date and time so owners can administer doses on schedule; products are delivered for free with no service or shipping fees, and refills are handled automatically. How it stands out: there are no extra fees, a direct link to veterinarians for prescriptions, and a packaging system designed to prevent missed doses, consolidating a wide range of trusted products in one place. The company aims to make pet care easier and more affordable by simplifying access to medications and health products, ensuring pets receive timely treatment and ongoing management of chronic conditions.

Company Size

51-200

Company Stage

Series B

Total Funding

$43M

Headquarters

Cambridge, Massachusetts

Founded

2021

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Simplify Jobs

Simplify's Take

What believers are saying

  • Koala closed a $20 million Series B led by Valspring Capital in May 2025.
  • Koala says its platform reaches 80 million pet parents across all 50 states.
  • Revelio Labs showed headcount growth to 80 employees by March 2026.

What critics are saying

  • BBB lists five complaints in three years and only two closed recently.
  • Former employees reported August 2023 layoffs, signaling earlier execution stress.
  • Chewy and Amazon can undercut Koala's convenience advantage before clinic integrations deepen.

What makes Koala Health unique

  • KoalaVet integrates with Avimark, Cornerstone, Impromed, Intravet, ezyVet, Shepherd, and Vetspire.
  • Koala offers free auto-refill, prescription management, and optional pouch packaging from Boston.
  • Koala serves both pet parents and 25,000 independent veterinary clinics nationwide.

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Benefits

Paid Vacation

Paid Sick Leave

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-1%
Morningstar
May 7th, 2025
Koala Health Secures $20M Series B Funding

Koala Health has secured $20 million in Series B funding led by Valspring Capital to enhance its digital pet medication delivery service. The funding will help Koala modernize pet care by improving its mobile-first platform and services for pet owners and veterinarians. Koala's platform, available in all 50 states, connects over 80 million pet parents and 25,000 vet clinics, streamlining medication management and reducing in-house storage burdens for clinics.

Venture Capital
May 7th, 2025
Koala Health Secures $20 Million in Series B Funding for Pet Healthcare Transformation

Koala Health secures $20 million in Series B funding to revolutionize pet care through digital innovation and expanded service offerings.

Intelligence360 News
Jan 9th, 2023
Koala Health Has Filed A Notice Of An Exempt Offering Of Securities To Raise $19,999,984.00 In New Equity Investment.

Koala Health has filed a notice of an exempt offering of securities to raise $19,999,984.00 in New Equity Investment. Koala Health has filed a notice of an exempt offering of securities to raise $19,999,984.00 in New Equity Investment.According to filings with the U.S. Securities and Exchange Commission, Koala Health is raising $19,999,984.00 in new funding. Sources indicate as part of senior management Chief Executive Officer, Gavin Cotter played a key role in securing the recent investment and it will aid in aggressively expanding the company, as well as broaden and accelerate product development.About Koala HealthKoala has all the medications and health products your pet needs. We package them by date and time to make pet care simpler. The best part? There are no service or shipping fees you only pay for what your pet needs.To learn more about Koala Health, visit http://www.koala.health/Contact:Gavin Cotter, Chief Executive Officer866-445-6252https://www.linkedin.com/in/gavincotter/SOURCE: http://www.intelligence360.ioCopyright (c) 2022 SI360 Inc

Intelligence360 News
Oct 19th, 2022
Boston Massachusetts Based Koala Health Is Raising $23,000,000.00 In New Equity Investment.

Boston, MA – According to filings with the U.S. Securities and Exchange Commission, Koala Health is raising $23,000,000.00 in new funding. Sources indicate as part of senior management Chief Executive Officer, Gavin Cotter played a key role in securing the recent investment and it will aid in aggressively expanding the company, as well as broaden and accelerate product development. About Koala Health