ERA Agent
About the job
- Proven experience in a customer service or customer-facing role.
- Demonstrated understanding and application of agility core practices.
- Excellent analytical thinking and problem-solving abilities.
- Strong verbal and written communication skills.
- Ability to effectively manage and resolve conflicts.
- A creative and innovative approach to challenges and opportunities.
- A deeply customer-centric mindset with a focus on delivering positive customer experiences.
- Proven ability to prioritize and manage a diverse workload effectively.
- High level of self-awareness and emotional intelligence.
- Awareness of sustainability principles and their application in a business context.
- Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
- Apply analytical thinking to identify and address customer needs and process inefficiencies.
- Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
- Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions.
- Collaborate effectively with team members and other departments, fostering a positive and productive work environment.
- Manage workload prioritization effectively to ensure timely and accurate completion of tasks.
- Exhibit resilience in challenging situations and maintain a high level of professionalism.
- Develop a strong understanding of customer emotions and tailor interactions accordingly.
- Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks.
About the company
BP operates as a global energy company that supplies oil, gas, and electricity while also investing in renewable energy projects such as solar and offshore wind. It manages exploration, production, and distribution of energy resources and aims to help the world move toward a net-zero future by growing its renewable energy capacity and reducing carbon emissions. Unlike firms that focus only on fossil fuels or renewables, BP combines traditional energy with a broad, ongoing shift toward sustainable solutions, funded by strategic investments in climate-friendly projects. Its goal is to provide reliable energy to governments, businesses, and consumers while delivering value to shareholders and supporting societal sustainability goals.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1909
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Simplify's Take
What believers are saying
- BP's Q2 2026 underlying profit hit $5.73 billion, driven by trading and refining.
- BP cut debt to $22.3 billion and targets sub-$18 billion by year-end.
- BP secured Calypso, sold Gelsenkirchen, and queued Archaea, accelerating capital recycling.
What critics are saying
- BP's Whiting lockout has dragged since March 2026, poisoning labor relations and operations.
- North Sea divestment ends 60 years, cuts 1,100 jobs, and shrinks UK influence.
- Repeated renewables write-downs, including Archaea and Lightsource, leave BP a fading oil-and-gas utility.
What makes BP unique
- BP still spans upstream, trading, refining, LNG, and retail across 80 countries.
- Meg O'Neill's 2026 portfolio purge moves assets faster than peers.
- Trinidad Calypso and Atlantic LNG anchor BP's gas optionality in a tight market.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
Paid Vacation
Paid Holidays
Parental Leave
401(k) Retirement Plan
Flexible Work Hours
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 3%BP has hired Ben Monaghan from PJT Partners as its new head of mergers and acquisitions. Monaghan will take up the position in early 2027 as the energy company works to streamline its portfolio under chief executive officer Meg O'Neill. BP said Monaghan brings extensive experience in corporate finance, strategic advisory, and transaction work across the energy sector. The appointment comes as BP seeks to reverse years of underperformance. PJT Partners declined to comment on the move.
US oil majors are increasingly using aggressive tactics in labour negotiations, deploying lockouts to extract concessions from workers' unions. The trend began with Exxon's 10-month lockout of 650 workers at its Beaumont refinery in 2021, the longest US refinery labour dispute in 40 years. BP and Marathon are currently locking out workers at their Whiting, Indiana, and Martinez, California, refineries whilst continuing operations with contractors and replacement staff. This strategy undermines unions' traditional bargaining power based on skilled labour being essential. At Whiting, BP proposes a 13% pay rise over four years — below national oil bargaining standards for the first two years — and seeks to transfer work to third-party contractors. The company also wants waivers on bargaining rights regarding AI tools and time clocks. Union representatives say BP is following Exxon's playbook, having hired the same lead negotiator who oversaw the Beaumont lockout.
EnQuest CEO Amjad Bseisu confirmed to CNBC on Thursday that the UK oil and gas producer is interested in acquiring BP's North Sea assets. BP launched a sale process in July for its UK North Sea portfolio, which includes five production hubs employing around 1,100 people. The potential acquisition would mark BP's major retreat from the basin after 60 years of operations. Bseisu noted only a handful of companies remain interested in UK North Sea assets. EnQuest reported adjusted pre-tax profit of $54.6 million in the first half of the year, with revenues reaching $529.9 million. The company previously purchased North Sea interests from BP, including a 25% stake in the Magnus field in 2017.
BP has appointed Ian Tyler as its new chairman, making him the company's third chair this year. Tyler, former chief executive of construction giant Balfour Beatty, has been serving as interim chairman since Albert Manifold's abrupt departure in May. Tyler began his career as finance director at Balfour Beatty before becoming chief executive. He currently chairs Grafton Group and serves as senior independent director of Anglo American. His previous roles include chairing Cairn Energy and serving as non-executive director of BAE Systems. Tyler said he will lead the board's evolution to support BP's strategic priorities and long-term value creation. He pledged to establish regular and transparent engagement with shareholders whilst supporting the leadership team.
BP's US-listed shares rose roughly 2.1% on Monday after the energy company reported second-quarter underlying replacement-cost profit of $5.7 billion, approximately $2.5 billion higher than the previous quarter and more than double the $2.35 billion earned a year ago. Higher commodity prices, refining, and trading contributed to the results. The company increased its dividend by 4% whilst reducing net debt by roughly $3 billion in the quarter. BP is pursuing divestments targeting $20 billion through 2027, including its US biogas operation Archaea. With Brent crude above $86, BP plans capital expenditure of $13.5 billion to $14 billion this year. At $42.66, the stock trades about 8.4% above its $39.34 GF Value estimate.