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Job Summary

In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated technology within the office building. The Field Engineer will also be the main point of contact for end users who are experiencing technical issues.

Key Focuses

• Troubleshoot Tier 1 Field Engineering tickets in person or remotely
• Assist personnel with installation, configuration, and ongoing usability of end user hardware and software
• Image (PC/macOS) laptops
• VOIP softphone troubleshooting/triaging
• Provisioning/Deprovisioning of end user accounts and equipment
• Troubleshooting VPN, printers, conference room technology, and dashboard TVs
• Set up A/V equipment and assist with monitoring of large scale meetings
• Maintain inventory management system
• Server room, conference room, and storage room upkeep
• Assist with moving workstation technology
• Facilitate IT related training during New Hire Orientation

Minimum Qualifications

• Willing and able to commute onsite to our Santa Monica office 5 days a week
• 1 or more years of helpdesk, technical support, or customer support experience
• Exhibit working knowledge of both Windows and macOS
• Bachelor’s degree in Computer Information Systems or a related field

Preferred Qualifications

• Comfortable operating in a fast paced and evolving environment
• Effective time management skills
• Familiarity with Google Workspace (Formerly G-Suite)
• Demonstrated verbal and written communication skills
• Willingness to learn new technologies and contribute to knowledge base articles

The US base pay range for this full-time position is $22.00/hr-$28.00/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.