Hospitality Manager

Job Description

To lead and manage Masdar’s corporate hospitality, VIP/VVIP guest experience and protocol services across workplaces, executive engagements, delegation visits, meetings and corporate events, ensuring exceptional service, operational excellence, cost effectiveness and compliance with safety and sustainability standards.

Responsibilities

• Own the end-to-end delivery of corporate hospitality services across Masdar facilities, executive areas, meetings and events, ensuring consistent and premium service standards.
• Act as the hospitality focal point for high-profile visits, coordinating guest journeys, executive dining, meeting spaces, accommodation, catering, transportation and other hospitality requirements with relevant internal teams.
• Monitor service quality and personally intervene in sensitive or high-impact service matters to protect Masdar’s reputation and guest experience.
• Lead hospitality planning and delivery for VIP/VVIP guests, executive leadership, government officials, diplomatic delegations, strategic partners and other high-profile visitors in line with approved protocols and preferences.
• Act as the hospitality focal point for high-profile visits, coordinating guest journeys, executive dining, meeting spaces, accommodation, catering, transportation and other hospitality requirements with relevant internal teams.
• Advise stakeholders on protocol, etiquette, cultural considerations and service requirements, maintaining strict confidentiality and discretion throughout all engagements.
• Lead the hospitality workstream for executive meetings, workshops, corporate events and delegation visits, defining service concepts, food and beverage requirements, room standards and delivery plans.
• Coordinate with Executive Offices, Events, Facilities, Security and other stakeholders to confirm guest profiles, schedules, protocol, dietary requirements, security considerations and service timelines.
• Monitor daily catering, pantry and dining services to ensure quality, freshness, hygiene and timely delivery.
• Conduct routine checks of food presentation, service areas, coffee points, equipment and consumables.
• Coordinate and approve menus and special requests, including dietary, allergy, cultural and religious requirements.
• Liaise with caterers and other hospitality service providers.
• Monitor supplier performance against agreed service levels and quality standards. 
• Carry out regular service inspections and maintain checklists, trackers and supporting records.
• Collect and review guest and stakeholder feedback.
• Develop annual hospitality budget requirements and manage expenditure, supplies and resources within approved budgets and delegated authority

Qualifications

• Diploma or bachelor's degree in hospitality management, hotel management, business administration or a related field.
• Professional certification in hospitality, protocol, food safety, hygiene or related disciplines is an advantage.

Additional Information

Preferred Experience:

• 7-10 years of progressive experience in luxury hospitality, front office, guest relations, VIP services, executive lounges, banqueting, events or hospitality operations.
• Demonstrated experience managing hospitality for VIP/VVIP guests, government or diplomatic delegations, senior executives, royal representatives or high-net-worth guests, with personal interaction and guest experience central to the role.

Job-Specific Skills:

• Strong luxury-service orientation, executive presence, professional grooming, discretion and confidentiality. Clear communication in English; Arabic is an advantage.
• Knowledge of catering operations, food hygiene, allergen awareness and hospitality service standards.
• Strong attention to detail, organization and ability to manage multiple priorities under pressure.
• Ability to handle complaints calmly and coordinate effectively with employees, guests and suppliers.
• Flexibility to support early mornings, evenings or special events when required.

As part of the application process, we will collect, store and process personal information about you.

Masdar will use your personal information in accordance with our Candidate Privacy Notice, which provides details on the purposes for which your data is processed.