Deputy and Transformation Leader

The Opportunity

As the EBO Deputy Leader – Enablement & Transformation, you will report directly to the Enterprise Business Office (EBO) Leader and serve as the EBO Leader’s designated deputy and a senior member of the EBO leadership team. You will share responsibility for the strategic direction, integrated execution, and overall effectiveness of the EBO, acting with delegated authority across the full EBO portfolio and providing leadership continuity in the EBO Leader’s absence.

Alongside this enterprise mandate, you will lead the EBO’s horizontal enablement capabilities: methods and governance, business intelligence and analytics, Technology / Enterprise Business Management (TBM / EBM) governance and product costing, and the EBO’s shared operational services of Resource Management, Software Asset Management, and Source 2 Pay Operations, each led through its own team leader. These capabilities support both technology and non-technology functions across the enterprise. You will partner with Technology, Finance, Procurement, Independence, Supplier Risk Assurance, Vendor Ecosystem Management (VEMO), and business leaders to establish common ways of working, drive AI-enabled transformation, strengthen financial and operational transparency, and enable data-driven decisions.

The successful candidate will combine enterprise vision, operational discipline, and executive influence to integrate the EBO into a cohesive, scalable business office that delivers measurable value to the organizations it serves.

Key Responsibilities

Deputy Leadership & EBO Integration

• Act as the EBO Leader’s designated deputy, exercising delegated decision authority, resolving issues within agreed parameters, escalating only matters that require the EBO Leader’s direct engagement, and providing leadership continuity across the EBO when required.
• Partner with the EBO Leader to shape EBO strategy, operating priorities, investment decisions, organizational design, and the evolution of the EBO operating model.
• Represent the EBO Leader in senior leadership forums, governance bodies, and stakeholder engagements, making decisions and securing commitments on the EBO’s behalf.
• Align priorities across the EBO leadership team, resolve cross-functional dependencies and competing demands, and ensure decisions translate into clear ownership and measurable outcomes.
• Lead the EBO management rhythm, including leadership agendas, performance reviews, risk and dependency management, and decision tracking and follow-through.
• Maintain an enterprise-wide view of EBO performance, financial position, capacity, talent, risks, and stakeholder commitments, providing the EBO Leader with clear options, recommendations, and trade-offs.

Enterprise Methods, Governance & Transformation

• Establish and govern the methods, standards, processes, and operating frameworks that enable the EBO and the functions it supports to operate consistently, efficiently, and at scale.
• Define decision rights, controls, escalation paths, and service delivery standards that drive transparent and accountable execution.
• Drive process standardization, simplification, and automation across the EBO and the functions it supports.
• Sponsor and govern operational transformation and AI-enabled process improvement, from opportunity identification through sustained adoption.
• Lead organizational change and the adoption of new processes, tools, governance models, and ways of working.
• Ensure EBO methods, platforms, and governance support both technology and non-technology functions, enabling consistent planning, resource management, and financial transparency across the enterprise.
• Continuously assess the performance of EBO shared services, including Resource Management, Software Asset Management, and Source 2 Pay Operations, and identify opportunities to improve efficiency, scalability, stakeholder experience, and business outcomes.

Business Intelligence, Data Governance & Analytics

• Define and execute the strategy for business intelligence, analytics, reporting, and data governance across the EBO and the functions it supports.
• Ensure data quality, consistency, accessibility, security, and stewardship through effective governance practices and controls.
• Lead the delivery of reporting, dashboards, and analytical capabilities that give leadership and service owners actionable insight, underpinned by common reporting standards.
• Define and report the key performance indicators that measure EBO effectiveness, service performance, value realization, and strategic outcomes.
• Promote data literacy, accountability, and fact-based decision-making across the EBO and its stakeholders.

Technology / Enterprise Business Management Governance

• Govern the TBM / EBM capability and associated methodologies, ensuring transparency, consistency, and sustainability across technology and business operations.
• Provide strategic leadership for the Apptio platform, including governance, roadmap prioritization, controls, and adoption across technology and non-technology functions.
• Define and maintain standardized product and service costing methodologies in collaboration with Finance, Technology, product and service owners, and business stakeholders.
• Oversee cost, consumption, and chargeback reporting, providing insight into cost drivers, financial trends, and business value to inform product, service, and investment decisions.

Resource Management

• Provide executive leadership for the Resource Management team through its team leader, setting direction, priorities, and performance expectations.
• Establish enterprise resource management practices for capacity planning, demand management, workforce optimization, and prioritization, applied consistently across EBO functions.
• Improve visibility into resource allocation, capacity, and utilization to support workforce planning and strategic investment decisions.
• Identify and address resource constraints, dependencies, and emerging capability needs in support of EBO priorities.

Software Asset Management

• Provide executive leadership for the Software Asset Management (SAM) team through its team leader, ensuring specialized licensing services for product owners, budget owners, VEMO, and Procurement across the functions the EBO supports (currently CT, ET, and Information Security).
• Govern standard SAM processes and operating models, including license portal administration, license re-harvesting, user surveys, and cost recovery.
• Drive proactive identification of license optimization opportunities, cost savings, compliance gaps, and risks to maximize software contract value.
• Oversee vendor audit readiness and defense, including contractual risk assessment, evidence gathering, and alignment with the Global Contract Office (GCO), Supply Chain Services (SCS), and other stakeholders.
• Partner with VEMO and Functional Business Office leaders on cross-functional programs that improve license profiles and entitlements, create value, and reduce cost.

Source 2 Pay Operations

• Provide executive leadership for Source 2 Pay Operations through its team leader, owning the end-to-end operating strategy from sourcing request through vendor payment and financial reporting, in compliance with EY procurement and Independence policies.
• Serve as the senior liaison across Procurement, Independence, Supplier Risk Assurance, VEMO, Finance, and the functions the EBO supports to ensure a unified, client-service-oriented approach to procuring goods and services.
• Ensure the integrity of contract and statement of work (SOW) data, and of the contract management and reporting capability that provides transparency into process and payment status and supports proactive renewals.
• Sponsor process improvement and automation across the Source 2 Pay lifecycle, and lead change management as new functions onboard to EBO Source 2 Pay processes.
• Partner with Functional Business Office leaders on annual planning and monthly forecasting, communicating the impact of procurement activity on budgets and forecasts.

People Leadership & Stakeholder Engagement

• Serve as a trusted advisor to the EBO Leader and executive stakeholders, providing recommendations informed by operational, financial, and analytical insight.
• Build strong partnerships across Technology, Finance, Operations, Product Management, and business functions to align priorities and drive collective outcomes.
• Communicate complex concepts and business narratives clearly and credibly to executive audiences.
• Lead, develop, and inspire high-performing teams, fostering a culture of accountability, inclusion, innovation, and continuous learning.
• Strengthen the EBO leadership team and talent pipeline through coaching, succession planning, knowledge sharing, and capability building.

Success Measures

Success in this role will be measured by the following outcomes, with specific targets agreed annually with the EBO Leader:

• Deputy leadership: Seamless leadership continuity in the EBO Leader’s absence; decisions made at the right level with fewer unnecessary escalations; leadership team priorities aligned and actions closed on schedule.
• EBO performance and transparency: An enterprise KPI framework that is consistently reported and trusted by leadership, demonstrating the value and maturity of EBO services.
• Transformation and adoption: Measurable efficiency gains from process standardization, automation, and AI-enabled improvements, with sustained adoption of common methods and ways of working.
• TBM / EBM: Expanded Apptio adoption across technology and non-technology functions, and standardized costing methodologies used to inform product, service, and investment decisions.
• Resource Management: Improved utilization, forecast accuracy for capacity and demand, and visibility into resource allocation across EBO functions.
• Software Asset Management: Quantified license cost savings and cost avoidance, reduced compliance exposure, and successful vendor audit outcomes.
• Source 2 Pay Operations: Reduced cycle time from sourcing request to vendor payment, accurate contract and SOW data, on-time renewals, and full compliance with procurement and Independence policies.
• Stakeholder experience: Strong satisfaction from the functions the EBO supports and from key partners, including Finance, Procurement, and VEMO.
• People and talent: Engaged, high-performing teams, strong retention, and succession readiness across team leader roles.

Skills and Attributes for Success

• Proven ability to operate as a senior enterprise deputy: exercising sound judgment with delegated authority, representing executive leadership credibly, and maintaining momentum across strategic and operational priorities.
• Enterprise strategic thinking, with the ability to translate organizational objectives into scalable operating models, governance frameworks, and measurable outcomes.
• Ability to lead visible, large-scale, and complex transformation in a global, matrixed organization.
• Strong business acumen across governance, operations, financial transparency, service delivery, and performance measurement.
• Exceptional ability to influence and build consensus across levels, functions, and geographies, including constructively challenging convention.
• Executive-level communication and storytelling, tailored to diverse audiences.
• Strong analytical and problem-solving capabilities, with a commitment to data integrity and insight-led decision-making.
• Decisiveness and foresight in setting priorities, managing trade-offs, anticipating risks, and communicating decisions clearly.
• Mental agility, adaptability, and openness to feedback in a fast-paced and evolving environment.
• Proficiency in Microsoft applications and other relevant technology and reporting tools.

Qualifications

• Advanced degree in Business Administration, Finance, Operations Management, Technology Management, or a related field, or equivalent professional experience.
• Minimum of 15 years of progressive leadership experience within technology, operations, finance, business management, or related disciplines, including at least seven years in operations, financial management, or a related leadership role.
• Demonstrated experience leading large-scale business operations, governance, strategic planning, and transformation, including building and scaling enterprise processes, reporting capabilities, and shared services.
• Experience owning or overseeing large-scale budgets, financial planning, forecasting, service costing, and performance management.
• Proven ability to establish executive relationships, navigate complex organizations, and influence timely decisions, supported by strong negotiation, facilitation, and presentation skills.
• Experience leading process harmonization, organizational change, and operating model modernization in global, multicultural, matrixed environments.
• Strong understanding of reporting, analytics, data governance, TBM / EBM, procurement and Source 2 Pay operations, software asset management, service management, and business operations disciplines.
• Demonstrated experience developing talent and leading teams through growth, change, and transformation, including coaching and succession planning.
• Visible leadership skills and executive presence.

Preferred Qualifications

• Prior experience in a professional services organization.
• Experience serving as a deputy, chief of staff, or second-in-command to a senior executive, or in an equivalent role with delegated enterprise authority.
• Experience with TBM / EBM practices and the Apptio platform, including its application beyond technology functions.
• Experience leading enterprise shared services such as Resource Management, Software Asset Management, or Source 2 Pay Operations, including leading through other leaders in a layered organization.
• Familiarity with AI-enabled business process transformation and operational modernization.

What We Look For

A visionary, self-motivated leader with an enterprise perspective, sound judgment, and the credibility to lead on the EBO Leader’s behalf. The successful candidate will bring a curious, creative, and pragmatic mindset and a passion for operational excellence, collaboration, and measurable business impact.

What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job is: 
  • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $231,400 to $416,600
  • Bay Area California offices – $241,100 to $433,900
  • All other offices locations in the US, including Sacramento – $192,900 to $381,900 
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.                                              

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• EY accepts applications for this position on an on-going basis.
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