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Nordstrom

Full-line department store retailer

Market Investigator - Asset Protection

Loss Prevention & Asset ProtectionPosted on Nov 13
Full-timeSan Diego, CA, USA$75.5k - $122k /yrIn-person

About the Job

Requirements

  • A bachelor's degree in a related field is preferred, or demonstrated experience is required.
  • At least 3 years of loss prevention experience or equivalent law enforcement or military experience.
  • Meet any state or local licensure and other legal requirements related to the position.
  • Experience and knowledge with internal and external theft investigation tactics and apprehending subjects.
  • Be well versed in social media platforms and internet-based retailers and marketplaces.
  • Demonstrate execution skills and the ability to drive change.
  • Operate in an ambiguous and rapidly changing work environment, adapt quickly to changing priorities and tasks, and handle high-intensity situations with composure.
  • Use a solution-based approach to uncover business gaps and solve problems.
  • Handle complex investigations involving sensitive and confidential information with discretion.
  • Represent Nordstrom at organized retail crime conferences and meetings and testify in court.

Responsibilities

  • Protect Nordstrom team members, physical assets, and buildings, and increase profitability by resolving theft and reducing shrink in key market areas.
  • Support a theft and shortage prevention and resolution culture to ensure product is in stock and available for customers.
  • Conduct and support investigations into individuals associated with organized retail crime groups and activities, including high-level field and fence investigations, case development, and resolution.
  • Lead and close complex market or regional theft cases involving organized retail crime, fraud, brand, and reputational issues.
  • Develop and investigate major organized external and internal cases that may result in significant loss to Nordstrom.
  • Use prevention, detection, investigation, resolution, and recovery methods.
  • Conduct static and mobile surveillance.
  • Lead cases requiring specialized investigative tactics and all internal investigations involving store management and Asset Protection cases.
  • Work with Store Management and field Asset Protection to identify organized retail crime and external theft opportunities, recommend resolutions, and create market action plans to eliminate opportunities using reporting tools such as Store Incident Reports, organized retail crime and safety reporting, and market organized retail crime association bulletins.
  • Build partnerships with industry organizations and benchmark competitors for trends and initiatives impacting the industry.
  • Support and consult business partners on external investigations and store-level internal investigations as needed.
  • Provide hands-on training in investigative tactics and coach and train field and store leaders on investigative interview tactics.
  • Develop relationships with local, state, and federal law enforcement agencies and retail loss prevention organized retail crime organizations to identify, investigate, and prosecute offenders.
  • Partner with law enforcement, headquarters, field, and store Asset Protection teams to aggregate applicable investigation charges.
  • Ensure prosecution or referral of local theft and fraud investigations is completed to the highest possible level and, when necessary, represent Nordstrom in court and legal proceedings.
  • Identify emerging theft opportunities, trends, and cases in the market using reporting, trend analysis, and internal and external partners to initiate and investigate theft activity.
  • Monitor and measure high-risk locations' performance in shrink, loss prevention, physical security, safety, and personnel training and development.
  • Provide ongoing in-store training and development to Store Managers and Asset Protection Teams, and partner with Regional Investigators on high-impact cases affecting shrink and Nordstrom's ability to deliver its customer commitments.
  • Build knowledge of criminal prosecution practices and expectations, internal and external investigation skills, mobile, stationary, and physical surveillance, and intelligence-led tactics to aid shrink reduction, including use of Nordstrom's video surveillance system.

Desired Qualifications

  • A bachelor's degree in a related field.

About the Company

Nordstrom

Full-line department store retailer

Nordstrom operates as a department store chain in the United States and Canada that sells clothing, shoes, accessories, beauty products, and other fashion items. It offers a mix of brands and its own lines through many stores and online platforms, aiming to help customers find outfits and items that fit their style and budget. The shopping experience centers on customer service, a curated selection, and convenient access across channels, including in-store and digital shopping. Unlike many retailers, Nordstrom emphasizes service and customer care to guide purchases and returns, as well as a long-standing commitment to evolving with fashion trends across a full-line retail model. The company’s goal is to be a leading, widely accessible fashion retailer known for reliable service and a broad, carefully chosen assortment across multiple product categories.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
1901

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