Reception Agent

Job Description

Reception Agent•  Welcomes guests as soon as they arrive with great care and attention
•  Helps encourage customer loyalty by building friendly, personalised relationships 
•  Ensures that administrative procedures never take priority over guest relations
•  Anticipates guests' needs and takes them into consideration  
•  Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
•  Has an impeccable attitude which conveys the image of the brand and hotel •  Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
•  Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
•  Handles phone calls
•  Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
•  Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date 
•  Handles reservations
•  Prepares and serves snacks or breakfasts outside of the restaurant's opening hours.                               • Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility       

Qualifications

**Required Qualifications:** - Substantial experience in a customer-facing role within the hospitality sector or equivalent service environment - Proficient English and Fluency in Italian or Russian is required. communication skills; additional language proficiency is advantageous - Competency in hotel management systems and Microsoft Office applications

• Strong organisational skills and meticulous attention to detail with the ability to manage multiple priorities effectively - Reliable cash handling and financial transaction management with a commitment to accuracy - Professional demeanour that represents the brand effectively and creates a welcoming environment for - Availability for varied shift patterns, including evenings, weekends, and public holidays 

• Good interpersonal skills, guest-oriented and service-minded.

• Team spirit.

• Good listening skills and the ability to anticipate guest needs.

• Good presentation and confident communication skills.

• Dynamic.

• Sales-oriented.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in Italian or Russian is required.
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.