Training Operations Specialist

Job Description

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

If you're the person who keeps things running smoothly behind the scenes, this role was built for you. As a Training Operations Specialist on our Sales Training team, you'll coordinate the programs, schedules, content, and communications that help our sales team hit the ground running. Your work directly shapes how new hires experience Lakeshore — and how quickly they're ready to serve the educators, families, and children who depend on us. 

A day on the job looks like this: 

• Keep training schedules, rosters, and onboarding materials organized and up to date across SharePoint and the New Hire Training Hub so every participant has what they need, when they need it. 
• Support the end-to-end logistics of live, virtual, and in-person training events — from room setup and materials prep to facilitator support — so learning experiences run without a hitch. 
• Prepare and distribute bi-weekly Sales Memo communications, maintaining brand consistency and tracking engagement so program updates reach the right people at the right time. 
• Maintain training content and learning resources by reviewing materials for accuracy, monitoring support channels, and responding to questions so the team always has reliable, current information. 
• Collect participation data, maintain tracking tools, and help build reports and surveys that give program owners a clear picture of what's working. 
• Provide day-to-day administrative support — scheduling, travel coordination, expense processing, and recordkeeping — that keeps the Training and Enablement team moving. 

Qualifications

Got the skills and experience? Here’s what we’re looking for:

Required: 

• 2-5 years of experience in training coordination, learning operations, project coordination, administrative support, or a closely related role 
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and comfort with collaboration tools such as SharePoint, Teams, and Zoom 
• Strong organizational skills with the ability to manage multiple priorities and deadlines without dropping the details 
• Clear, professional written and verbal communication skills — you keep people informed and follow through on commitments 

Preferred: 

• Bachelor's degree in Business, Communications, Education, or a related field 
• Experience with Salesforce or other CRM platforms 
• Familiarity with basic data analysis or reporting — reading a dashboard and drawing a simple conclusion feels natural to you 
• Background in event planning or training program support 

What sets you apart: 

• You notice what's missing before someone has to ask — and you quietly fix it. 
• You stay calm when three things shift at once, re-prioritize quickly, and keep stakeholders in the loop without being prompted. 
• You treat every detail — a roster, a memo, a calendar invite — as a reflection of the team's credibility. 
• You're curious about whether the work is actually landing, not just whether it got done. 

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market.

For this position, new employees joining Lakeshore are typically brought into the organization at an hourly rate between $22.35-$25 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Some of the recruiting platforms and tools Lakeshore uses rely on artificial intelligence to help identify potential candidates. The people at Lakeshore review candidates and make all hiring decisions.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.