Global Program Manager - Multiple Teams

Description

One subscription. Millions of stories. Endless possibilities. At Kindle+, our mission is to help customers feed their curiosity. In this role, you'll lead our content acquisition program globally. You'll partner with the Kindle+ leadership team and key stakeholders to develop new and improved SOPs and tools to support vendor managers, drive change management across the Books vendor management organization, and oversee business results including owning key senior leadership mechanisms. You'll also lead high priority special projects related to Kindle+ selection across the globe. In this way, you'll help us ensure that we get the best possible stories out to our readers while growing earnings for Amazon, publishers and authors.

Key job responsibilities
- Develop, codify, and implement the Kindle+ global content acquisition standard operating procedure in partnership with Kindle+ leadership team, product, vendor management, and other global stakeholders
- Drive user adoption globally of SOP and tools with Books vendor management organization including developing and delivering training materials and other change management initiatives
- Identify process and program simplification opportunities and drive implementation
- Lead Kindle+ worldwide content business oversight mechanisms for VP-level leadership
- Lead global annual Kindle+ summit
- Lead key Kindle+ content acquisition special projects

A day in the life
- Partner with product, vendor management, data science and other stakeholders across the globe on key content-related initiatives for Kindle+
- Monitor business results, follow up with stakeholders to deep dive root cause and develop plans to address
- Develop training materials and present
- Write documents to align leadership on strategies or processes, or resolve hot debates
- Occasional domestic and international travel may be required

About the team
The Kindle+ WW Selection team's north star vision is to make Kindle+ the essential subscription for readers by offering a constant inflow of quality content in whatever digital format they prefer. Our business objective is to grow our base of profitable paid subscribers, which we'll do by attracting and retaining customers through a continuous reading path of high quality content. In turn, our engaged subscribers deliver incremental growth to our publishers and authors.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience in complex problem solving, and working in a tight schedule environment
- Experience implementing repeatable processes and driving automation or standardization
- Experience working in a matrixed organization

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.