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Full-Time

Senior Total Rewards Specialist

Confirmed live in the last 24 hours

Gorgias

Gorgias

201-500 employees

AI-powered customer service for e-commerce

Data & Analytics
Consulting
Hardware
Enterprise Software
AI & Machine Learning
Consumer Goods

Senior, Expert

Remote in Canada

Category
Human Resources
People & HR
Required Skills
Mergers & Acquisitions (M&A)
Data Analysis
Requirements
  • Proven experience as a Total Rewards Specialist or in a similar role within a scaling and globally distributed company.
  • Strong understanding of compensation and benefits principles, practices, and regulations. Staying up to date with comp/rewards and tool trends at the same time.
  • Experience developing and implementing total rewards strategies in a fast-paced environment.
  • Proficient in data analysis and reporting, with strong attention to detail.
  • Ability to manage multiple priorities and projects simultaneously.
  • Strong problem-solving skills and a proactive approach to challenges.
Responsibilities
  • Evaluate and analyse our current Compensation Strategy: develop and implement a total rewards and compensation strategy that supports our business goals and company values, providing innovative and scalable solutions. Including incentive programs, bonuses, and equity plans.
  • Own our current Compensation tools: Manage and improve our internal and public Salary calculator, as well as the databases used to benchmark roles.
  • Oversee the current benefits programs and work closely with People Operations for their correct administration and ensuring they meet the needs of our diverse and distributed workforce.
  • Work with multiple stakeholders to build new programs: especially with HRBPs, People Operations, Talent Acquisition and Managers to ensure alignment and integration of total rewards programs to all Gorgias teams.
  • Provide guidance and support on compensation-related issues to managers and employees. Evaluate and re-build the internal processes as needed to ensure accuracy and fast progress.
  • Oversee the work of our Payroll Specialist, ensuring all processes are working smoothly.

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also resolve customer issues instantly, enhancing the efficiency of support operations. Additionally, the platform enables businesses to maintain detailed customer profiles, which include order history and loyalty status, allowing for personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Company Stage

Series C

Total Funding

$129.9M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

11%

1 year growth

20%

2 year growth

43%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $29 million Series C-2 funding will enable Gorgias to expand its AI tools, potentially automating 60% of customer support tasks.
  • Gorgias' strong investor backing, including participation from Shopify, indicates robust market confidence and potential for growth.
  • The planned launch of an AI Agent built on brands' own data could revolutionize customer support by providing even more accurate and personalized responses.

What critics are saying

  • The competitive landscape in customer service automation is fierce, with major players like Zendesk posing significant challenges.
  • Reliance on Shopify stores limits market diversification, making Gorgias vulnerable to changes in the Shopify ecosystem.

What makes Gorgias unique

  • Gorgias specializes in AI-powered customer service solutions specifically for Shopify stores, unlike broader CRM platforms.
  • Their ability to provide instant resolutions, not just responses, sets them apart in the customer service automation space.
  • The comprehensive customer profiles maintained by Gorgias enable highly personalized service, enhancing customer satisfaction.

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen