Full-Time

Senior Compensation Specialist

Posted on 7/29/2024

Gorgias

Gorgias

201-500 employees

AI-powered customer service for e-commerce

Consumer Software
AI & Machine Learning

Senior

Toronto, ON, Canada

6 weeks full remote per year.

Category
Human Resources
People & HR
Required Skills
Data Analysis
Requirements
  • Proven experience as a Compensation Specialist or in a similar role within a scaling and globally distributed company.
  • Strong understanding of compensation and benefits principles, practices, and regulations. Staying up to date with comp/rewards and tool trends at the same time.
  • Experience developing and implementing total rewards strategies in a fast-paced environment.
  • Proficient in data analysis and reporting, with strong attention to detail.
  • Ability to manage multiple priorities and projects simultaneously.
  • Strong problem-solving skills and a proactive approach to challenges.
Responsibilities
  • Evaluate and analyse our current Compensation Strategy: develop and implement a total rewards and compensation strategy that supports our business goals and company values, providing innovative and scalable solutions. Including incentive programs, bonuses, and equity plans.
  • Own our current Compensation tools: Manage and improve our internal and public Salary calculator, as well as the databases used to benchmark roles.
  • Oversee the current benefits programs and work closely with People Operations for their correct administration and ensuring they meet the needs of our diverse and distributed workforce.
  • Work with multiple stakeholders to build new programs: especially with HRBPs, People Operations, Talent Acquisition and Managers to ensure alignment and integration of total rewards programs to all Gorgias teams.
  • Provide guidance and support on compensation-related issues to managers and employees. Evaluate and re-build the internal processes as needed to ensure accuracy and fast progress.
  • Oversee the work of our Payroll Specialist, ensuring all processes are working smoothly.

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, saving businesses time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform maintains detailed customer profiles, including order history and loyalty status, allowing support teams to offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service quality and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Company Stage

Series C

Total Funding

$98.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $29M funding will expand AI tools, automating 60% of customer support.
  • Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.
  • The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

What critics are saying

  • Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.
  • Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.
  • Reliance on Shopify integration poses risks if Shopify changes policies or competes.

What makes Gorgias unique

  • Gorgias offers AI-powered customer service tailored for ecommerce businesses.
  • The platform integrates seamlessly with Shopify, enhancing customer support efficiency.
  • Gorgias provides omnichannel support, including email, voice, SMS, and social media.

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Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

INACTIVE