The design and research team at Pendo supports the entire Pendo ecosystem and is a highly collaborative+innovative team that operates in close connection with senior product leaders, driving innovation and growth. This role will be instrumental in enabling teams to optimize users’ workflows within a defined product area, whilst also working on cross-platform opportunities. On this team, you will have the ability to make a real impact in product roadmaps and to shape internal processes.

As a Product Designer you will be involved in all aspects of the design process: talking with customers, building lo-fi deliverables, defining workflows and collaborating closely with engineering and product to build pixel-perfect designs in an agile environment.  

Role Responsibilities:

• Creating valuable, user-focused, data-driven solutions that balance both user and business needs
• Clearly articulating concepts and design decisions to Product Managers, Engineers and other stakeholders
• Collaborating with Product and Engineering to break down ideas and define scope for projects
• Driving adoption of processes early within the org by being early practitioners and champions of those processes
• Actively participating in design feedback sessions and discussions
• Seek opportunities refine internal processes and make them more efficient surrounding design, share findings 
• Contributing to the Pendo design system and maintaining consistent visual and interaction patterns
• Being a champion for Pendo values, best practices of design and innovation both inside and outside of the company
• Seeking opportunities to align teams on potential problems, patterns and solutions across our suite of products
• Become intimately familiar with Pendo as a product.

Minimum Qualifications:  

• 2+ years of Software-as-a-Service (SaaS) product design experience
• Empathetic, and have a genuinely collaborative attitude
• Curious and enthusiastic about solving people problems
• Comfortable with all aspects of product design: user research, prototyping, interaction design and visual design
• Deep understanding of the fundamental principles of product design
• Passionate about product innovation
• Experience working closely with Product Managers and Engineers to ship real product
• Design and deliver end-to-end user experiences that are grounded in customer insights, business goals and technology
• Data-driven—use data to inform design decisions
• Strong communication and presentation skills
• Comfortable and motivated by work in a fast-paced, rapidly growing organization.

Preferred Qualifications: 

• Experience designing for analytics and/or with creating data visualizations
• Ability to code html/css
• Experience working with multi-office and/or distributed teams
• Ability to write or give feedback on UI copy

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society’s experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo’s future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role to be performed in: 

Raleigh, NC - USD $95,000 - $105,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.