Principal Engineer - Telecom Technology Strategy

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

We are seeking a visionary, hands-on Principal Engr-Technology Strategy to lead the end-to-end architecture, software development, and technical transformation of our Wireless Network Provisioning Systems, and Inventory platforms.

This individual will lead partnership efforts between multiple cross-functional teams, including Network, Billing systems,  Architecture teams, and many others to identify and quickly act on customer feedback. The candidate will partner with cross-functional teams to identify and resolve issues and partner with others to develop proactive solutions that enable our teams to deliver best-in-class customer experiences.

The Principal Engineer will drive future-state architectural roadmaps that eliminate customer friction (such as order-to-activation fallouts, race conditions, and profile reservation failures) while integrating GenAI, machine learning, and AI-driven self-healing mechanisms directly into customer journey orchestration.

Key Responsibilities

• Architectural Leadership & Core Modernization: Driving end-to-end modernization across for these apps by architecting an Agentic Provisioning Platform, automating Groovy business rules and price plan orchestration, migrating systems to 5G NSA/SA standards-compliant architecture, and establishing real-time inventory state synchronization to eradicate systemic activation fallouts and duplicate MIN allocations.
• End-to-End Customer Experience & Journey Orchestration: Engineering frictionless, omnichannel customer journeys across consumer, business, and retail channels, eliminating operational fallouts and order stalling while scaling unassisted, self-healing Zero-Touch Activations (ZTA) and automated eSIM profile downloads.
• AI, GenAI & Agentic Framework Integration: Architecting intelligent conversational and intent-recognition capabilities using LLM/SLM models  while embedding predictive anomaly detection and autonomous self-healing into Wireless Network Provisioning Systems, and Inventory to proactively resolve stuck lifecycle states and accelerate engineering CI/CD velocity on AWS/EKS.
• Cross-Functional Governance & Technical Mentorship: Partnering with executive sponsors, Network Engineering, Product, and Care teams to build business cases, quantify ROI, and align enterprise roadmaps, while mentoring senior engineering talent and software architects in scalable, cloud-native system design.

What we’re looking for...

You can define a vision and your ambitious attitude drives you to generate highly innovative ideas and take calculated risks. You develop positive relationships and effective solutions, which makes you a productive collaborator. Customers appreciate that you take personal responsibility for their satisfaction, and team members know they can count on your commitment.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Technical experience in architecture, full-stack software development, and integration of complex backend systems
• Expertise in Wireless Network Provisioning, 5G Core Architecture (NSA/SA), 3GPP standards, and hands-on experience certifying/implementing TM Forum (TMF) Open APIs.
• Demonstrated track record of identifying and resolving critical production fallouts across billing platforms, provisioning, and front-end channels.
• Experience integrating GenAI, small language models (SLMs), or agentic AI frameworks into application workflows, customer intent classification, or automated observability tools.

Core Tech Stack:

• Languages & Frameworks: Java J2EE, Spring Boot, Reactive Java, Python, Shell Scripting, C/C++.

• Middleware & Messaging: Kafka (MSK/Confluent), MQ, Event-driven microservices architecture.
• Databases & Cloud: AWS Architecture (EKS, Lambda, RDS, S3), Kubernetes, Oracle, Cassandra, Redis.
• Observability & Analytics: Grafana, Kibana, New Relic, OpenSearch.

Even Better If You Have:

• Master’s degree in Computer Science or Software Engineering.
• Hands-on experience with telecommunication services, including eSIM profile lifecycle management, OTP routing, and alternate MDN qualification engines.
• Experience designing conversational AI platforms, natural language intent taxonomies, or Agentic AI self-service integrations.
• Certifications in AWS Solutions Architecture, Kubernetes, or TOGAF Enterprise Architecture.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,500.00 - $231,000.00.