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Springfield Clinic

Physician-owned multispecialty healthcare

Patient Access Specialist

Full-TimeUpdated
$16.86 - $23.60
Entry
Bachelor's
Decatur, IL, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • High school graduation or GED is preferred.
  • Comfort with technology is required.
  • Intermediate computer skills and knowledge of computer software programs are required.
  • Ability to establish and maintain meaningful, trusting relationships with associates, guests, and their families is required.
  • Ability to actively listen, empathize, and resolve expressed and unexpressed needs of guests, families, and team members is required.
  • Ability to reason, interpret, and evaluate situations to provide assistance and resolve issues is required.
  • Effective, proficient, and professional verbal and written communication skills are required, including adapting communication style to audiences with different backgrounds and abilities.
  • Ability to multitask accurately under pressure in a fast-paced environment is required.
  • Excellent attendance is required.
Responsibilities
  • Answer incoming calls, identify callers' needs, route calls to the appropriate area, and take messages as needed.
  • Assist guests with check-in, verify demographic and insurance information, and update that information as needed.
  • Provide guests, Care Team members, and other team members with information and direction, and assist them with hospitality.
  • Assist guests with enrolling in the FollowMyHealth portal and educate them on how to use it.
  • Collect patient payments, provide accurate receipts, reconcile receipts with collected cash, and complete required balancing forms according to performance standards.
  • Refer guests with questions about financial liability to appropriate resources.
  • Schedule provider appointments according to provider group procedures, accurately identify schedule capacity, and analyze availability against guest demand to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments and Care Team members to align scheduling efforts and assist guests at their first point of contact.
  • Document guest requests to the Care Team through the electronic health record.
  • Work appropriate system reports for the assigned provider or provider group.
  • Manage the office bump list, wait list, routine letters, and overdue orders for the assigned provider or provider group.
  • Identify issues with processes, policies, teamwork, and technology, and work to implement solutions that improve associate or guest experience.
  • Route emergency calls to the Care Team or TeleNurse according to emergency procedures.
  • Resolve inquiries on first contact by completing necessary outreach for guests or internal customers.
  • Adhere to patient service standards, appropriate workflow processes, departmental policies, the clinic's Code of Conduct and Ethics Standards, incident reporting procedures, and applicable OSHA and clinic training requirements.
  • Support a positive front-desk or call-center atmosphere and complete duties with a welcoming spirit and efficiency.
  • Collaborate with team members to deliver an exceptional guest experience and support other departments as needed.
  • Maintain attention to detail and contribute to a learning and teaching environment with team members.
  • Assist and support the team in meeting departmental goals and objectives.
  • Provide excellent customer service and perform other assigned job duties.
Desired Qualifications
  • Administrative or technical background acquired through completion of 2-3 years of college is preferred.
  • A minimum of one year of medical office experience is preferred.
  • Eligibility to take the Certified Medical Administrative Assistant exam through the National Healthcareer Association within one year of employment is a voluntary growth opportunity.
  • The work is performed in an office-type environment with frequent changes between sitting and standing.

About the company

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Springfield Clinic

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Springfield Clinic is a physician-owned multispecialty medical group serving central Illinois. It provides primary care, specialty medicine, urgent care, diagnostics, procedures, and outpatient services through clinics across the region. Patients receive care from physicians and advanced practitioners supported by coordinated clinical and administrative teams. Its operating model connects medical departments with nursing, imaging, laboratories, pharmacy, scheduling, revenue cycle, and technology. Roles span clinical practice, allied health, patient access, medical support, information systems, facilities, and administration.

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