C

Cisco

Makes networking gear and security software

Principal Hardware Engineer

Hardware Validation & TestingUpdated on Nov 3
Full-timeSan Jose, CA, USA

About the Job

Requirements

  • A bachelor's degree in electrical engineering, computer engineering, or computer science with 15 or more years of experience; a master's degree in one of those fields with 12 or more years of experience; or a PhD in one of those fields with 10 or more years of related experience such as networking, switching, optics, or data-center infrastructure.
  • Experience leading quality, reliability, systems engineering, or customer issue resolution for complex, high-volume networking, switching, optical, or hyperscale data-center products.
  • Experience driving complex technical investigations from customer symptom and data collection through root-cause identification, corrective action, and verification of effectiveness.
  • Experience with Ethernet switching and optical communication technologies, including switch ASICs, high-speed SerDes, signal integrity, optical modules, DSPs, link budgets, and system validation.
  • Experience leading multifunctional responses to critical customer cases, field partner concerns, product defects, or interoperability issues.

Responsibilities

  • Define and drive the end-to-end quality strategy for next-generation hyperscale switching, routing, wireless access points, AI servers, and optical platforms, from architecture and development through qualification, high-volume production, and customer deployment.
  • Lead resolution of complex product quality issues and customer cases by bringing together engineering, manufacturing, operations, and customer teams to identify root causes, contain impact, and deliver timely, lasting corrective actions.
  • Serve as a senior technical point of contact for critical customer issues, including deployment, interoperability, reliability, performance, and system integration challenges across Cisco and third-party products.
  • Establish quality and reliability practices across silicon, high-speed SerDes, optics, PCB, power, thermal, mechanical, firmware, diagnostics, and network operating systems.
  • Drive system-level failure analysis and risk reviews; translate field data, customer feedback, and manufacturing findings into preventive actions that improve product robustness and customer experience.
  • Lead quality readiness for emerging Ethernet platforms, including pluggable, linear-drive, and near-packaged/co-packaged optical solutions.
  • Partner directly with hyperscale customers to understand operational requirements, resolve quality concerns, and build confidence in product readiness, reliability, and serviceability.
  • Define and strengthen qualification, validation, diagnostics, and production-monitoring plans to detect issues early and reduce recurrence in deployed systems.
  • Influence multifunctional teams and senior leaders on quality priorities, product risk, and corrective-action plans; mentor engineers and represent Cisco in strategic customer and industry engagements.

Desired Qualifications

  • Strong judgment in assessing product risk and prioritizing actions, with the ability to influence engineering teams, customers, and executive partners.
  • Experience with quality and reliability across fixed, modular, chassis-based, or disaggregated switching platforms.
  • Knowledge of hyperscale data-center architectures, AI/ML fabrics, scale-out networks, and distributed systems.
  • Experience with silicon photonics, coherent optics, linear-drive optics, near-packaged/co-packaged optics, or optical switching.
  • Familiarity with SONiC, Linux-based network operating systems, SAI, platform firmware, telemetry, diagnostics, and fleet automation.
  • Experience using field, manufacturing, and test data to identify emerging quality trends and drive preventive improvements.
  • Contributions to industry standards, patents, or publications, with recognized technical leadership in networking quality or optical systems.

About the Company

Cisco

Makes networking gear and security software

Cisco makes the switches and routers that connect offices, data centers, and cloud services, and it also sells cybersecurity tools and Webex video meetings to businesses and governments. It was one of the first companies to sell routers that let different kinds of computer networks exchange data, and in 2000 it briefly became the world's most valuable company. Customers run its network gear, from Wi-Fi access points to AI data center systems, with Cisco software that sets up and secures the network, while its Splunk unit searches computer logs to catch outages and attacks. Cisco earns money from hardware sales, software subscriptions, and support contracts. It was founded in 1984 and is based in San Jose, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Jose, CA
Founded
1984

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